Account Solutions Manager - North Florida
Great Minds
Recipient Solutions Manager
Cochlear
full-time
Posted on:
Origin: • 🇺🇸 United States • Kansas, Missouri, Tennessee
Visit company websiteSalary
💰 $75,000 - $80,000 per year
Job Level
JuniorMid-Level
About the role
- Position Spotlight: This position will be supporting our Mid-Central Region consisting of: Tennessee, Kansas, Missouri, Kentucky, Southern Illinois, Southern Indiana, Southern Iowa, Northern Arkansas Provides industry-leading support, education, and value-add services to reduce patient and professional aftercare burden, while achieving upgrade sales goals within their assigned territory. Focuses on providing and implementing efficient aftercare solutions that deliver customer satisfaction and confidence and, developing strategies to support patient outcomes and upgrade revenue. Provides meaningful recipient engagement by delivering new recipient onboarding and upgrade education to support patient empowerment, satisfaction, confidence and positive patient outcomes while alleviating clinic time spent counselling. Provides clinic education related to recipient base, upgrade processes including but not limited to the insurance landscape. Collaborates strategically with Consumer and Professional field sales teams to reduce aftercare burden while driving upgrade sales and customer satisfaction. Applies business acumen to understand clinic aftercare needs and recommends tailored solutions, becoming a trusted advisor. Builds strong relationships with key stakeholders including clinicians, implant sales teams, and reimbursement specialists within the assigned territory. Manages territory performance and clinic upgrade penetration through sales planning, budgeting/forecasting, and responsibility for revenue quota.
Requirements
- Bachelor’s Degree, with Master’s Degree/AuD preferred 2-3 Years of Experience in Hearing Healthcare, sales or service experience Demonstrated ability to work independently with minimal supervision Demonstrated prioritization and organization skills Experience taking action and ownership of customer relationships within assigned region Ability to lift minimum 30 lbs Communicates effectively and persuasively with excellent written and verbal communication skills, highly effective presentation skills, and an ability to adjust communication and messaging to fit the audience Strong computer skills with experience in various software packages including Microsoft Suite and web-based applications Ability to work and adapt in a fast-paced environment and balance/manage multiple changing priorities while maintaining a high level of attention to detail Demonstrated strong follow through on commitments and taking responsibility for actions and decisions Demonstrated ability to identify solutions and challenge the status quo to deliver creative solutions Proven ability to work collaboratively and positively in a team environment; ability to interact effectively across all levels of the organization, establish professional relationships, and communicate openly within the department and cross-functional teams Must possess a valid driver’s license. Depending on territory coverage requirements, must also have access to a reliable vehicle. Must meet all credentialing requirements to obtain hospital and surgical center access. Applicants must reside in the territory to be eligible for consideration for this role. Travel is required at 40%
