Solutions Engineer

Position Spotlight: This position will be supporting our Mid-Central Region consisting of: Tennessee, Kansas, Missouri, Kentucky, Southern Illinois, Southern Indiana, Southern Iowa, Northern Arkansas
Provides industry-leading support, education, and value-add services to reduce patient and professional aftercare burden, while achieving upgrade sales goals within their assigned territory.
Focuses on providing and implementing efficient aftercare solutions that deliver customer satisfaction and confidence and, developing strategies to support patient outcomes and upgrade revenue.
Provides meaningful recipient engagement by delivering new recipient onboarding and upgrade education to support patient empowerment, satisfaction, confidence and positive patient outcomes while alleviating clinic time spent counselling.
Provides clinic education related to recipient base, upgrade processes including but not limited to the insurance landscape.
Collaborates strategically with Consumer and Professional field sales teams to reduce aftercare burden while driving upgrade sales and customer satisfaction.
Applies business acumen to understand clinic aftercare needs and recommends tailored solutions, becoming a trusted advisor.
Builds strong relationships with key stakeholders including clinicians, implant sales teams, and reimbursement specialists within the assigned territory.
Manages territory performance and clinic upgrade penetration through sales planning, budgeting/forecasting, and responsibility for revenue quota.

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