Senior ServiceNow Administrator
Tanium
JavaScriptServiceNowSOAP
ServiceNow Administrator II
Coca-Cola Canada Bottling Limited
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureCloudCyber SecurityITSMJavaScriptSDLCServiceNowSOAPSQL
About the role
- Administer, configure, and enhance the core ServiceNow modules including ITSM, HRSD, ITOM, ITAM, Employee Center and custom applications to support business needs
- Develop and maintain ServiceNow applications, workflows, and automation solutions
- Create and manage Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer workflows
- Design and implement integrations between ServiceNow and third-party systems (e.g., Active Directory, Azure, SCCM, Office 365, Snowflake, etc.)
- Utilize REST/SOAP APIs, MID Servers, Integration Hub, and webhooks to connect ServiceNow with enterprise applications
- Develop PowerShell scripts to automate IT tasks, system monitoring, and data synchronization with ServiceNow
- Design and implement identity lifecycle processes (onboarding, offboarding, role changes) within ServiceNow
- Integrate ServiceNow with IAM platforms (e.g., Okta, Azure AD, Ping, Saviynt, ZertID)
- Build and manage access request workflows, access certification campaigns, and entitlement reviews
- Ensure compliance with identity governance policies and audit requirements
- Partner with cybersecurity, HR, and compliance teams to align identity processes with organizational policies
Requirements
- 3-5 years of experience administering ServiceNow in a large enterprise environment
- 3+ years of experience implementing or managing identity management solutions within ServiceNow
- Proven experience integrating ServiceNow with enterprise applications via REST/SOAP APIs, LDAP, Active Directory, SSO/SAML and cloud identity providers
- Proficiency in JavaScript, REST APIs, and ServiceNow scripting
- Hands-on experience with PowerShell scripting for automation and system administration
- Strong understanding of IAM concepts: RBAC, ABAC, SSO, MFA, provisioning/deprovisioning
- Strong troubleshooting skills and ability to resolve complex technical issues efficiently
- Knowledge of ITIL framework and IT service management best practices
- High school diploma or GED; 2 years of education beyond high school in college or technical school
- 3-5 Years of Agile Delivery in a Matrixed Organizational Structure
- 3-5 Years of SDLC and CI, CD experience - Tools, Frameworks and best practices
- 3-5 Years MS Azure Environment Development experience
- 2-3 Years MS Azure DevOps operational (pipeline) experience
- 2-3 Years experience in Domain-specific framework development
- 3-5 Years of Data integrations and exchange frameworks (jSON, XML, EDI) [Domain] Specific Experience is Mandatory
- ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) or HRSD-specific certifications
- Experience with ITIL processes and frameworks
- Experience with ServiceNow Flow Designer, Integration Hub, and AI Chat Bots
- Familiarity with scripting languages like PowerShell, JavaScript and SQL
- Knowledge of compliance standards such as SOX.
Benefits
- 401(k) match
- health coverage
- employee stock purchase plan
- Dedicated training
- personalized mentorship
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow administrationServiceNow scriptingJavaScriptPowerShell scriptingREST APIsSOAP APIsIdentity management solutionsData integrationsAgile deliverySDLC
Soft skills
troubleshootingproblem-solvingcollaborationcommunicationorganizational skills
Certifications
ServiceNow Certified System Administrator (CSA)Certified Application Developer (CAD)Certified Implementation Specialist (CIS)