ServiceNow

• Administer and support the ServiceNow platform, including incident, problem, change, service catalog, asset, configuration, knowledge, and reporting.
• Perform system upgrades, patching, testing, and troubleshooting.
• Develop and maintain workflows, scripts, business rules, UI policies, UI actions, notifications, and integrations using ServiceNow APIs.
• Implement and enforce role-based access control, data security, and compliance policies.
• Create and maintain documentation, training materials, and user guides.
• Provide technical guidance to other ServiceNow administrators and developers.
• Collaborate with internal and external teams to deliver ServiceNow solutions that meet business needs and expectations of the stakeholders.
• Stay updated with the latest ServiceNow features, functionalities, and trends and provide recommendations for improvement and innovation
• Configure and manage a mobile app using Mobile Studio.
• Manage the CMDB (Configuration Management Database) to ensure accurate and up-to-date information about the IT infrastructure.

Senior ServiceNow Administrator

ServiceNow Platform Lead Administrator

ServiceNow Testing Manager

Supply Chain & Operations – ServiceNow Procurement Consulting, Manager

Principal Architect – ServiceNow

ServiceNow-Nuvolo Implementation Specialist