Coats

Engineer

• To provide day to day hands-on supervision on shift basis of the engineering department technical staff.
• Ensure highly effective and safe machinery maintenance in the organization.
• Electricial Domestic and industrial wiring, Control circuits.
• Understand electrical lay-out plans, basic motor controls circuits diagrams, fault findings DOL (Forward-Revers).
• Carry out Inspection, testing, fault finding and repair in single phase and three phase industrial installations.
• Design, Estimate and handle a small scale electrical project related to the factory installations, individually.
• Programming and installation of VFDs in the factory.
• Welding with various techniques safely.
• Ability to prepare material for welding operations and cutting.

Mechanic, Engineer

Customer Support

• Oversee the end-to-end order fulfillment process via SAP and e-commerce platforms, ensuring 100% data accuracy and fast turnaround.
• Serve as the primary point of contact across digital and voice channels, providing professional technical support and query resolution.
• Proactively monitor potential order failures and coordinate immediate solutions to maintain high customer satisfaction.
• Work closely with Production, Planning, and Logistics teams to streamline the flow of goods to the customer.
• Drive the adoption of digital ordering tools and provide feedback for system enhancements.
• Manage customer complaints and service records through Salesforce (SFDC) to ensure continuous service improvement.

Customer Services Officer

Sales

• Strengthening the Company’s Business interests in the Marketplace
• Form the vital link between the Company and Customers
• Driving sales and collection target for his zones from his team
• Identifying the overall potential for the territory
• Selling the entire product range
• Identifying cross selling / upselling opportunities at both direct and indirect accounts
• Innovative customer focussed offerings to gain customer / market share
• Understanding market operating prices as well as dealer ROI / margin structure
• Collaborating internally with Global and domestic account team to grow business
• Timely collection of dues
• Monitoring overdues and streamlining the accounts
• Ledger review with the team
• Optimise the credit limits and adhoc requests
• Periodic updates and reports on the market activities to the branch manager
• Implementing the business strategy of the company
• Driving digital adoption at customers and sales force
• Technical Seminars and customer connects to reinforce Coats brand
• Liaising with technical team for right product offerings and upgradation.
• Using sales tools and report for regular analysis
• Effective utilization of the marketing and promotional material
• Managing customer relationships with key stakeholders
• Engaging with customers with new product and service offering
• Providing customers with a much higher level of technical & commercial competence
• Understanding short and long term customer business projections
• Minimum 15 to 20 days of market visits
• Engagement with senior and mid level management of the customers
• Forecasting and periodic sales planning aligned with key market intelligence and branch objectives

Mechanic, Engineer

Customer Services Officer

Sales Officer