Customer Service Representative
Coats
full-time
Posted on:
Location Type: Office
Location: Tamil Nadu • India
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About the role
- Provide one stop/single point of contact for customers across the country/cluster
- Proactively service, build strong customer relationships
- Manage orders, queries, concerns and complaints efficiently
- Promote, up-sell and cross-sell Coats products and services
- Perform stock availability checks, service information requests, product information requests
- Manage sample orders and track deliveries
- Generate delivery reports and manage documentation related to purchase, delivery, and sales
- Handle after sales activities related to complaints and goods returned
Requirements
- 3 years experience in customer service is preferred
- Be customer-focused and target-oriented
- Good communication, collaboration, interpersonal and influential skills
- A proactive and ‘can do’/problem solving approach
- Capable of working in a competitive, demanding and time-critical environment
- Proven ability to follow up thoroughly and in detail
- Ability to handle customers with empathy and confidence and understand customer needs & pain points.
- Strong growth mindset to learn new knowledge and skills
Benefits
- Innovative pioneer in performance materials
- A proud heritage dating back more than 250 years
- Opportunities to grow and improve customer experience
- Digital solutions and marketing campaigns to support customers
- Customer-focused and target-oriented work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer-focusedtarget-orientedcommunication skillscollaboration skillsinterpersonal skillsinfluential skillsproblem solvingempathyconfidencegrowth mindset