Coates Group

Program Manager – Account Management, Client Facing

Coates Group

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 CA$75,000 - CA$100,000 per year

About the role

  • Act as a key point of contact between McDonald’s Canada stakeholders and Coates internal teams, ensuring clear and consistent communication across programs
  • Support the management and coordination of hardware initiatives including drive thru enclosures, kiosks, media players, and other restaurant technology infrastructure
  • Consolidate input from internal teams including hardware, product, supply chain, finance, and deployment teams and communicate updates clearly to internal and client stakeholders
  • Proactively prepare and maintain client facing documentation including program updates, planning materials, and presentation content
  • Support account leadership in managing client communications, meetings, and follow up actions
  • Ensure programs progress through appropriate internal processes while maintaining visibility across timelines, dependencies, and deliverables
  • Maintain strong working relationships with McDonald’s stakeholders across technology, construction, procurement, and vendor teams
  • Identify opportunities to improve communication, coordination, and program visibility across the account

Requirements

  • 5 years experience in account coordination, account management, program management, or client facing roles within a technology, hardware, retail, or services environment
  • Experience working with enterprise clients or complex multi stakeholder environments preferred
  • Understanding of quick service restaurant operations, retail technology environments, or hardware deployment programs considered an advantage
  • Demonstrated ability to manage multiple initiatives and coordinate across internal teams and external stakeholders
  • Strong business awareness with the ability to understand client priorities and align internal teams accordingly
Benefits
  • annual market competitive bonus program
  • Thrive Program with flexible work options
  • dedicated time for health and wellbeing
  • Global Wellness paid day off
  • Give Back Day to make an impact in the community
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationcoordinationrelationship managementprogram managementclient managementbusiness awarenessinitiative management