Coastal Community Bank

IT Support

• Provide expert-level guidance for the IT support team and drive IT Service Management process improvements
• Lead training and documentation efforts, enforce best practices and process adherence, and maintain high SLAs
• Mentor and coach junior IT engineers and foster a culture of accountability and shared knowledge
• Automate onboarding, provisioning, patching, deprovisioning, and configuration workflows via scripting and infrastructure-as-code
• Oversee troubleshooting and resolution of hardware, software, network, and cloud service issues to ensure minimal downtime
• Lead device lifecycle management for Windows and MacOS laptop fleets including automated provisioning and compliance monitoring
• Develop, enforce, and update procedures and best practices emphasizing zero-trust security models and disaster recovery
• Monitor system performance using fleet management and advanced analytics to proactively resolve issues
• Maintain, optimize, and secure IT systems ensuring compliance with regulations (e.g., FFIEC and CPRA)
• Identify cross-functional process gaps and lead projects to scale service delivery and reduce manual toil
• Collaborate with cross-functional teams to implement AI-driven tools, automation, and cloud-based platforms
• Design and deliver training programs to enhance technical literacy and cybersecurity awareness

IT Support Lead

Security Operations

• Build and run Coastal’s 24×7 Security and Threat Operations capability across hybrid on‑prem and cloud environments
• Stand up and lead a lean, automation-driven Security and Threat Operations team including hiring, coaching, and career development
• Establish operating rhythms (standups, metrics reviews, post-incident retrospectives) and SOPs for response, containment, eradication, and recovery
• Build and maintain Security and Threat Operations strategy with the CISO and stakeholders; develop and report KPIs and KRIs
• Align SecOps processes to FFIEC/GLBA and industry frameworks (NIST CSF, Cyber Risk Institute Profile); prepare audit/exam evidence and board-level reporting
• Coach analysts on analytical rigor, bias reduction, and structured investigations; promote a blameless, learning-oriented culture
• Own SIEM/SOAR strategy and daily operations; drive log onboarding, normalization, and high-fidelity detections across AD, Entra ID, Okta, Azure, Zscaler, endpoints, M365, SaaS, Azure IaaS/PaaS, custom APIs, banking core, and financial systems
• Coordinate with Engineering and IT to build detection engineering into the SDLC; develop, test, and maintain detection content (KQL/Sigma), alert routing, and enrichment
• Integrate threat intelligence into detections and response workflows
• Serve as incident response commander for high-severity incidents; coordinate cross-functional responders and maintain/exercise incident response plans, runbooks, and playbooks
• Mature evidence handling, forensics workflows, and case management; ensure regulator-ready documentation and drive post-incident reviews with measurable corrective actions
• Own vulnerability and exposure management lifecycle across servers, endpoints, network, cloud subscriptions, containers/images, and custom APIs; prioritize remediation using risk-based scoring and exploit intelligence
• Track configuration and identity hygiene (privileged accounts, conditional access, MFA coverage, device compliance) and partner with owners to close gaps
• Build and mature threat hunting and purple team functions
• Lead day-to-day oversight of third-party SOC/MSSP: queue hygiene, case quality, SLAs, runbook adherence, tuning, tooling integrations, data retention, and access compliance

Cybersecurity Operations and Incident Response Manager

Manager

• Manage partner credit relationships, fostering collaboration between internal departments and fintech partners.
• Support the development and implementation of partner credit policies, risk frameworks, and underwriting processes.
• Conduct basic portfolio analytics to identify trends, assess credit risks, and generate reports.
• Assist in monitoring credit loss rates, delinquency trends, and default rates.
• Ensure compliance with banking regulations, fintech policies, and industry standards.
• Work cross-functionally to support credit strategy initiatives within the CCBX division.

IT Support Lead

Cybersecurity Operations and Incident Response Manager

Consumer Credit Risk Manager I