Care Manager, Bilingual English/Korean
Healthfirst
Bilingual Customer Activation Representative
CNO Financial Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $26 per hour
Job Level
Junior
About the role
- Provide support in both customer activation and concierge services in English and Spanish
- Resolve pending application items, collect premiums, and educate customers on policy benefits
- Ensure compliance and provide real-time support to Spanish-speaking admin associates
- Contact customers to follow-up and collect on pending requirements on applications and initial premium payments
- Document all actions in the system and reschedule calls as needed
- Make recommendations for process improvements to enhance service quality and efficiency
- Consult with internal departments to resolve customer issues
- Participate in special projects and pilot programs
Requirements
- High School Diploma or GED in general studies
- Fluent in reading, writing and speaking Spanish required
- 1-2 years of customer service-oriented work environment
- Insurance, financial services and/or call center experience preferred
- Associate’s degree or 4 years related experience in the field of Business preferred
- Life & Health Insurance License preferred
- 3+ years’ experience in customer service-oriented work; insurance, financial services and/or call center experience preferred
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan with company match
- short-term & long-term disability insurance
- Paid time-off and corporate holidays
- paid parental leave
- company paid life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceapplication processingpremium collectionpolicy educationprocess improvementdocumentation
Soft skills
bilingual communicationproblem-solvinginterpersonal skillsorganizational skillsconsultation
Certifications
High School DiplomaGEDLife & Health Insurance License
