Cnect

Senior Specialty Operations Professional

Cnect

full-time

Posted on:

Location Type: Hybrid

Location: San Diego • California • United States

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Salary

💰 $23 - $30 per hour

Job Level

Senior

About the role

  • Producing and Maintaining Advisory Accounts – supporting and resolving maintenance on Advisory Account work items related to Cetera Financial Group’s Advisory Programs.
  • Understanding of the Advisory Operations business and established knowledge around brokerage operations New Accounts, Money Movement, and Maintenance.
  • Partner with your Operations Lead and/or Team Lead to understand all position requirements and ensure key metrics are achieved and within Service Level Agreements.
  • Cross train team members with the foundation of the Specialty Operations role.
  • Proactively work to identify and resolve potential problems with respect to operational issues.
  • Respond to inquiries from internal as well as external customers via Sales Force, email, mail (if applicable), and phone (if applicable) in a timely fashion.
  • Handle complex cases that require detailed research as requested on customer accounts, respond on time.
  • Clearly communicate ideas, escalations, and operational awareness to Team Leads, Operations Team Leads, and leadership.
  • Provide clients and advisors with operational support around Financial Planning operations.
  • Responsible for low to mid escalations, partnering with Operations Team Lead and leadership to help resolve.
  • Shared responsibility related to reviewing and completing compliance audit reviews of plans.
  • Process daily work items while meeting process requirements, SLA’s and achieving quality metrics.
  • Partner with other team members to ensure advisors experience consistent, high-quality customer service.

Requirements

  • Series 7 licensed
  • Ability to multi-task
  • Flexible and adaptable to change
  • Strong communication and organizational skills
  • Positive role model to colleagues
  • Highly responsive to coaching and training
  • Independent; able to work and resolve complex issues with minimal guidance
  • Ability to learn quickly and multi-task effectively in a fast-paced environment
  • Team player attitude
  • Energetic and results-oriented
  • High School Diploma or GED
  • 3 years’ experience in the financial industry
  • 1 years of experience with MS Office tools
Benefits
  • Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
  • Easy access to mental health benefits to meet our team members and their families where they are.
  • 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
  • 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
  • Paid parental leave to support all team members with birth, adoption, and foster.
  • Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
  • Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Advisory Accountsbrokerage operationsFinancial Planning operationscompliance audit reviewsproblem resolutioncustomer account researchmulti-taskingquality metricsService Level Agreementsoperational support
Soft skills
strong communication skillsorganizational skillsteam playerflexibilityadaptability to changeindependencecoaching responsivenessenergeticresults-orientedpositive role model
Certifications
Series 7 licensed