CNA Insurance

Operations

• Independently manage and process PCF filings across multiple states.
• Identify and resolve compliance gaps, discrepancies, and potential risks.
• Maintain documentation, policies, and procedures related to PCF submissions.
• Support Legal with provider appeals, state inquiries, and SOP updates associated with legislative or regulatory changes.
• Ensure adherence to filing requirements to mitigate fines, penalties, or compliance exposure.
• Analyze and reconcile differences between surcharge filings and booked amounts.
• Assist with reconciliation activities for captive and large‑account filings.
• Prepare and validate supplemental invoices and financial documentation for brokers and internal stakeholders.
• Provide financial insights to support operational decisions and ensure alignment between billed and filed amounts.
• Serve as a liaison with Legal, Underwriting, Billing & Collections, state agencies, and external partners.
• Draft formal communications, including regulatory responses and inquiries from state entities.
• Track and report outstanding PCF items, including unmatched transactions and resolution progress.
• Provide professional, concise, and executive‑ready communication to leadership as needed.
• Act as a subject‑matter expert (SME) on PCF processes, metrics, and performance baselines.
• Provide guidance and informal coaching to Processing Specialists to ensure accuracy and compliance with established procedures.
• Support operational workflow by validating that work items are properly documented and completed.
• Manage multiple state filing cycles concurrently while maintaining compliance with all deadlines.
• Support annual renewal cycles, special initiatives, and complex filing projects.
• Maintain accurate and organized documentation within SharePoint, DMF, and other internal systems.

Operations Analyst, Patient Compensation Fund

Financial Planning and Analysis

• manage an inventory of highly complex litigated claims
• interact and communicate professionally and effectively
• verify coverage and establish timely and adequate reserves
• lead focused investigations
• resolve claims by collaborating with internal and external business partners
• directly negotiate and resolve cases where appropriate
• establish and manage claim budgets
• keep senior leadership informed of significant risks and losses
• mentor, guide, develop and deliver training to less experienced Claim Professionals

Complex Claims Consultant – Financial Lines, Public D&O

Underwriter

• Responsible for overall management, business development, analysis and monitoring of a highly complex book of business
• Recognized as a technical expert in underwriting ground-up monoline policies
• Analyze quality, quantity, and profitability of highly complex risks underwritten
• Develops and maintains agency and/or broker relationships with large producers within assigned territory
• Utilizes advanced functionality in relevant CNA systems to perform day-to-day activities

Underwriting Consultant, Nat'l Accounts, Property, Structured Risk

Consultant

• Manages an inventory of highly complex Financial Lines claims
• Ensures exceptional customer service by managing all aspects of the claim
• Verifies coverage and establishes timely and adequate reserves
• Leads focused investigation to determine compensability, liability and covered damages
• Resolves claims by collaborating with internal and external business partners

Complex Claims Consultant – EPL, Private & NFP D&O

• Handles complex, high severity Financial Lines claims requiring legal analysis of complicated liability, damages and coverage issues.
• Drafts coverage letters, memos and reports.
• Represents CNA in settlement negotiations with independent authority to commit CNA.
• Interacts with multiple parties (e.g., insureds, brokers, counsel, claimants and mediators).
• Directs and manages coverage counsel and coverage litigation against CNA.
• Partners with underwriters, product counsel and actuary to effectively respond to policy wording and/or claim related inquiries.
• Collaborates directly with brokers and customers to address similar issues.
• Meets with brokers and existing or prospective clients as part of business marketing, growth and retention strategies.
• Works with senior claim, underwriting and product leadership to develop and analyze new products and to identify, evaluate and track claim trends and issues.
• Provides technical guidance to and oversight of junior staff members.
• Develops and presents training on key legal and industry issues/trends for the Financial Lines team (claims, underwriting, product and actuary).

Senior Claims Counsel, Financial Lines

Actuary

• Collaborates with business partners and functional subject matter experts, provides actuarial input as needed.
• Partners with peers, business partners and leaders to support a specific segment's strategy through actionable insights and analytics.
• Proactively monitors claim trends and shares results with claims leaders and peers.
• Provides support to less experienced team members and help to manage projects as needed.
• Stays up to date in actuarial expertise and industry trends and developments.
• Produces standard and special reports as needed.
• May perform additional duties as assigned.

Actuarial Consultant, P&C Claims Data & Analytics

Artificial Intelligence

• Develop and implement comprehensive AI strategies that align with company goals, identifying high-impact opportunities for AI integration across the organization
• Define, scope, and prioritize AI projects across functions (product, finance, customer service, operations)
• Translate complex AI/ML capabilities into clear, business-friendly language
• Guide AI prototypes and pilots through the full innovation funnel
• Establish and maintain AI governance frameworks
• Define KPIs and measurement frameworks to track ROI, adoption rates, and value creation

AI Strategist

• overall management, business development, growth and profitability of a book of Large Account Casualty business
• new business production of risk management primary casualty accounts
• strong sales, marketing and relationship building skills with external Agents and internal business partners
• pricing risk based on financial and competitive analysis
• managing assigned portfolio to achieve gross written premium, profitability, rate, retention, product mix, new business and portfolio management goals
• building/maintaining rigorous sales practices

Underwriting Consultant – National Accounts, Loss Sensitive

• Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages.
• Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly.
• Effectively manages loss costs and claim expenses.
• Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner.
• Coordinates discovery and litigation strategy with staff counsel or panel attorneys.
• Negotiates highly complex settlement packages, and authorizes payment within scope of authority, settling claims in most cost-effective manner and ensuring timely issuance of disbursements.
• Coordinates third party recovery with subrogation/salvage unit.
• Makes recommendations on claims processes and resolution strategies to management.
• Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients.
• Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and/or disposition of highly complex claims.
• Keeps current on state/territory regulations and issues, industry activity and trends.
• May participate in industry trade groups.
• Provides guidance and assistance to less experienced claims staff and other functional areas.
• Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
• May perform additional duties as assigned.

Liability Claims Consultant, Construction Defect

Claims Specialist

• Manages an inventory of low to moderate complexity and exposure commercial claims
• Investigates and resolves claims according to company protocols
• Communicates regularly with customers and insureds
• Verifies coverage and establishes timely and adequate reserves
• Conducts investigations to gather pertinent information
• Works with internal and external partners to facilitate claim outcomes
• Authorizes claim disbursements within authority limit
• Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences
• Maintains compliance with state/local regulatory requirements

Claims Representative

• Manage overall book of business and complex underwriting risks • Develop specialized endorsement language • Determine pricing of complex risks • Analyze quality and profitability of risks • Mentor and guide less experienced underwriters

Underwriting Consultant – Private PNP

• Manages an inventory of moderate to high complexity and exposure commercial claims by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
• Provides exceptional customer service by interacting professionally and effectively with insureds, claimants and business partners.
• Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language.
• Conducts focused investigation to determine compensability, liability and covered damages.
• Establishes and maintains working relationships with appropriate internal and external work partners, suppliers and experts.
• Authorizes and ensures claim disbursements within authority limit by determining liability and compensability of the claim.
• Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences.