CNA Insurance

Underwriter

• Responsible for the timely and accurate processing of new and renewal insurance applications
• Partnering with Underwriters on all aspects of the Underwriting function including providing necessary information
• Performs routine selection, evaluation, and pricing of the least complex risks
• Assists underwriters by communicating with agencies on routine matters
• Requests underwriting and/or state-mandated requirements
• Issues and assembles policies upon receipt of underwriter approval

Underwriting Technician, National Accounts Casualty

Financial Planning and Analysis

• Manages an inventory of the most complex Public D&O and Financial Institutions E&O claims
• Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account
• Verifies coverage, sets and manages timely and adequate reserves by reviewing and interpreting policy language
• Leads all activities involved with a focused investigation to determine compensability, liability and covered damages
• Drives the resolution of claims by collaborating with internal and external business partners
• Establishes and manages significant claim budgets
• Discovers and addresses subrogation/salvage opportunities or potential fraud occurrences
• Achieves quality standards by effectively managing each claim
• Prepares and presents high profile, complex information to senior leadership
• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements
• Mentors, guides, develops and delivers training to less experienced Claim Professionals

Complex Claims Consulting Director – Financial Lines D&O/E&O

Insurance

• Manages an inventory of high complexity and exposure Financial Lines claims by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
• Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively with insureds, claimants and business partners, achieving quality and cycle time standards, providing timely updates and responding promptly to inquiries and requests for information.
• Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters, estimating potential claim valuation, and following company's claim handling protocols.
• Conducts focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as financial records, contracts or other documents, and working with defense counsel, experts, or other parties, as necessary to verify the facts of the claim.
• Establishes and maintains working relationships with appropriate internal and external work partners, suppliers and experts by identifying and collaborating with resources that are needed to effectively resolve claims.
• Resolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.
• Establishes and manages claim budgets by achieving timely claim resolution, selecting and actively overseeing appropriate resources, authorizing expense payments and delivering high quality service in an efficient manner.
• Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation.
• Achieves quality standards on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper documentation and issuing appropriate claim disbursements.
• Keeps senior leadership informed of significant risks and losses by completing loss summaries, identifying claims to include on oversight/watch lists, and preparing and presenting succinct summaries to senior management.
• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.
• Mentors, guides, develops and delivers training to less experienced Claim Professionals.

Complex Claims Consultant – Life Insurance Agent/Broker Dealer

Vice President

• Leads the development and execution of the risk managed primary casualty underwriting strategy for National Accounts in Canada.
• Implements and directs strategic objectives, underwriting strategies and best practices with substantial impact on the short-term and long-term success of the risk managed casualty business across Canada.
• Owns portfolio outcomes (profitability, growth, and mix).
• Accountable for profitable growth, portfolio mix, and achievement of National Accounts Casualty business plans in accordance with strategic objectives.
• Evaluates underwriting performance based on financial analysis including rate, reserve adequacy, operational, planning and product reviews.
• Collaborates with business partners across the Global National Accounts team along with Risk Control, Actuarial, Claim, Operations and Compliance to address governance and compliance issues.

VP, National Accounts, Casualty

Risk

• Performs workplace/work site risk evaluation and consultative risk improvement services which may include large and/or special accounts of some complexity
• Provides risk assessment information on complex accounts to support the underwriting process for prospective, new and renewal accounts
• Submits corresponding Risk Control recommendations or business solutions to minimize identified exposures
• Assesses customer's risk control program needs and develops and executes a customized strategy and supporting implementation plan for further refinements or improvements
• Makes recommendations on the development and implementation of risk control policy, marketing and business strategy to support achievement of local Branch and overall enterprise profit and growth strategies
• Develops and maintains business relationships with internal and external business partners
• Develops and conducts education, training, and presentations
• Provides expertise in one or more specialty area to both internal and external customers
• May identify opportunities for and/or develop new products and services
• Conducts agency/broker visits to build relationships, discuss account or book of business issues and market CNA’s products and services to support territorial business needs
• May be responsible for special projects
• May perform additional duties as assigned

Risk Control Consultant – Property and Casualty

Director

• Leads a team of Claims Consultants and Consulting Directors responsible for the handling of complex, high exposure life sciences claims
• Performs a combination of duties in accordance with departmental guidelines
• Leads the work activities of medium to high severity specialized Claims Professionals
• Responsible for facilitating ongoing development, managing performance, and driving employee engagement and retention
• Provides oversight and strategic direction on complex life sciences and Coverage B claim files
• Partners with Underwriting, Actuary, Reinsurance, Legal, and other internal stakeholders
• Oversees appropriate use of specialized resources and vendors
• Contributes to organizational profitability by driving productivity and managing expenses
• Ensures customer satisfaction by holding team accountable to deliver high quality and timely claim service
• Ensures applicable claim handling protocols are followed
• Regularly uses data analytics to monitor team performance and identify trends
• Develops and maintains collaborative business partnerships with internal and external resources
• Effectively communicates and shares pertinent and timely information to employees
• Participates with senior leadership in the development, implementation and reinforcement of claim handling protocols

Complex Claim Director – Life Sciences, Advertising Injury/Personal Injury

Product Manager

• Provides end‑to‑end product leadership for assigned product lines, including product design, ongoing governance, compliance oversight, and lifecycle management aligned with enterprise strategy.
• Leads policy form development, maintenance, and enhancements to ensure products meet regulatory, underwriting, and market requirements.
• Ensures the achievement of continued profitability, growth and/or operational efficiencies for a product line through assessment of risk tolerance, market appetite and emerging risk issues.
• Evaluates underwriting performance based on financial analysis. Includes rate, reserve adequacy, operational, planning and product reviews. Provides results to members of the underwriting management team and develops plans to resolve issues.
• Monitors the usage and profitability of alternative pricing programs.
• Drives adherence to underwriting authority delegation, audit criteria and catastrophe management, and product governance standards for Directors & Officers Liability.
• Oversees regulatory filings strategy, including coordination with Legal and Compliance, to support product changes, new offerings, and multi‑state implementation.
• Partners with technology and operations teams to support product implementation in underwriting systems, resolve system‑related issues, and ensure alignment between product intent, system configuration, and underwriting execution.
• Collaborates with business partners in Risk Control, Actuarial, Claim, Operations and Compliance to address governance and compliance issues related to underwriting practices.
• Provides guidance and direction in the development and delivery of underwriting, product, systems, forms, and guideline training to ensure consistent execution across the organization.
• May take lead responsibility for the development of underwriting strategies and position papers for emerging issues when assigned.
• May maintain relationships with branches, brokers, agents and customers to assess risk tolerance, market appetite and emerging issues. May perform additional duties as assigned.

AVP Product Leader – Public and Private Directors & Officers Liability

• Reviews insurance applications and documentation to determine if the applicant is an acceptable risk
• Recommends appropriate pricing and coverage modifications or enhancements for risks
• Prepares written communications on adverse underwriting decisions
• Verbally notifies agents of decisions
• Uses available underwriting systems and modeling tools
• Prepares quotes and answers questions from agencies and internal or external customers
• Negotiates with agents to reach positive and profitable outcomes
• Makes field visits to Agent and Broker offices
• Interacts with Claim personnel on issues relating to specific claims

Underwriting Trainee – Surety

• Performs underwriting analysis and documentation to determine acceptability of risk in accordance with company guidelines and standards for renewal and new business within assigned Letter of Underwriting Authority.
• Handles endorsement requests within delegated authority.
• Refers endorsements outside of authority to underwriter with recommended action.
• Independently engages agency to clarify intent of endorsement or seek missing information.
• Handles assigned renewal book within assigned authority and demonstrates the ability to triage renewal applications/specs and formulate next steps for the underwriter with outlined changes or points of attention for accounts outside authority.
• Works as a liaison within the branch, or across CNA to resolve issues (billing and collections, risk control, underwriting guidance from cabinet members, line of business, underwriting services subject matter experts)
• Documents assigned files ensuring completeness, compliance, and quality (correspondence, proposals, endorsements, cancellations, etc.).
• Executes on advanced pricing strategy (i.e. business unit pricing tools) on behalf of the Underwriter in compliance with regulatory and CNA specific underwriting strategies and demonstrates ability to document pricing rationale
• Completes quote proposals and negotiates with external partners within assigned authority.
• Leveraged as the first-line point of contact to the producers/customers on account related matters while proactively identifying opportunities for up sell or account rounding.
• Assist in marketing products and services through external partners and makes field visits.
• Expert on systems and workflows. Serves as a resource to others (train, problem solver, coach ) and conduit for feedback to internal underwriting partners.
• Keeps current on line of business strategy, state/territory issues, regulations and trends. May perform additional duties as assigned.

Underwriting Associate, Construction Retail/Monoline Umbrella

Claims Specialist

• Maintains a well-organized and efficient book of CGL bodily injury and Auto bodily injury claims across Canada (excluding Quebec).
• Handle claims start-to-finish including investigation, coverage review, reserve management, negotiating, and settlement in a cost-effective manner.
• Engage in thorough investigation of moderate to high complexity claims through communication with insureds, claimants, and plaintiff counsel.
• Works with Independent Adjusters/surveyors and defense counsel in accordance with established guidelines.
• Reviews and assess liability exposure based on legal principles and case analysis reports.
• Attends settlement meetings, mediations and pre-trials.
• Ensure timely issuance of settlement funds and disbursements.
• Completes proper internal reports in a timely manner and sent to the appropriate Head Office department.
• Contributes to profitability through managing expenses as per file handling best practices.
• Work closely with all levels of CNA’s internal and external broker business partners to share knowledge and developments on claims.
• Makes recommendations on claims policy and processes to further enhance the claim department.
• Able to react to change productively and handle other essential tasks and projects as assigned.

Senior Claims Adjuster

Security Engineer

• Spearhead the vision, design, and implementation of data security controls for CNA
• Lead the data security team and develop data security strategies
• Conduct data security readiness assessments for the selection, development and implementation of enterprise data security standards
• Design data encryption programs and develop policies and procedures
• Implement data classification, data privacy/risk assessments, and programs and data protection as a service
• Secure Data Integration and implement technical capabilities such as rights management to enforce the movement or transmission of data
• Collaborate with Legal on regulatory issues affecting information security

Data Security Director

• Performs a combination of duties in accordance with departmental guidelines
• Works on highly complex underwriting risks employing diagnostic and systematic analysis to assess acceptability
• Develops specialized endorsement language for highly complex risk
• Determines appropriate pricing of complex risks for assigned book of business
• Makes recommendations on underwriting policy and pricing strategy
• Analyzes quality, quantity, and profitability of highly complex risks underwritten
• Markets products and services through agencies or through the brokerage community
• Develops and maintains agency and/or broker relationships with large producers
• Keeps current on state/territory issues and regulations, industry activity and trends
• Mentors and guides less experienced underwriters and assists in the development of underwriting training

Underwriting Consultant – Construction Retail, Monoline Umbrella

• Reviews applications and financial requirements for risks requiring complex underwriting skills
• Determines acceptability of risk in accordance with company guidelines and standards
• Prepares quotes and answers questions from agencies, policyholders or other external contacts
• Notifies agencies of adverse underwriting decisions, rate appeals, underwriting requirements, status and declinations
• Mentors and guides less experienced underwriters and underwriting associates
• Utilizes advanced functionality in relevant CNA systems to perform day-to-day activities

Underwriting Specialist – Underwriting Hub

• Performs a combination of duties in accordance with departmental guidelines: Reviews applications and financial requirements for risks requiring complex underwriting skills.
• Determines acceptability of risk in accordance with company guidelines and standards.
• Determines the need for additional evidence of insurability and appropriate strategy.
• Determines appropriate pricing based on financial and competitive analysis in line with compliance requirements.
• Prepares quotes and answers questions from agencies, policyholders or other external contacts and escalates issues to management along with proposed solutions as necessary.
• Negotiates with agents to reach positive and profitable outcomes.
• Notifies agencies of adverse underwriting decisions, rate appeals, underwriting requirements, status and declinations.
• Analyzes quality, quantity, and profitability of risks underwritten and prepares reports for management review.
• Markets products and services through agencies or through the brokerage community and makes field visits.
• Develops and maintains agency and/or broker relationships.
• May provide guidance and assistance to other underwriters and to other functional areas, particularly when related to cross-sell opportunities.

Underwriting Specialist – Middle Market Private Equity

Consultant

• Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages.
• Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly.
• Effectively manages loss costs and claim expenses.
• Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner.
• Coordinates discovery and litigation strategy with staff counsel or panel attorneys.
• Negotiates highly complex settlement packages, and authorizes payment within scope of authority, settling claims in most cost-effective manner and ensuring timely issuance of disbursements.
• Coordinates third party recovery with subrogation/salvage unit.
• Makes recommendations on claims processes and resolution strategies to management.
• Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients.
• Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and/or disposition of highly complex claims.
• Keeps current on state/territory regulations and issues, industry activity and trends.
• Provides guidance and assistance to less experienced claims staff and other functional areas.