Complex Claims Consulting Director – Financial Lines D&O/E&O

CNA Insurance

Complex Claims Consulting Director at CNA responsible for managing high-severity D&O and E&O claims. Lead resolution strategies and collaborate with internal and external partners for exceptional customer service.

Posted 4/23/2026full-timeChicago • Colorado, Florida, Illinois, New Jersey, New York • 🇺🇸 United StatesLead💰 $97,000 - $189,000 per yearWebsite

About the role

Key responsibilities & impact

Manages an inventory of the most complex Public D&O and Financial Institutions E&O claims
Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account
Verifies coverage, sets and manages timely and adequate reserves by reviewing and interpreting policy language
Leads all activities involved with a focused investigation to determine compensability, liability and covered damages
Drives the resolution of claims by collaborating with internal and external business partners
Establishes and manages significant claim budgets
Discovers and addresses subrogation/salvage opportunities or potential fraud occurrences
Achieves quality standards by effectively managing each claim
Prepares and presents high profile, complex information to senior leadership
Maintains subject matter expertise and ensures compliance with state/local regulatory requirements
Mentors, guides, develops and delivers training to less experienced Claim Professionals

Requirements

What you’ll need

Bachelor's degree, Master's degree or equivalent experience
JD preferred
Typically a minimum ten years of relevant experience
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Advanced negotiation experience
Professional designations are highly encouraged (e.g. CPCU)

Benefits

Comp & perks

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementpolicy interpretationinvestigationnegotiationbudget managementsubrogationfraud detectioncustomer servicequality assurancetraining delivery

Soft Skills

leadershipcollaborationmentoringcommunicationproblem-solvinganalytical thinkingorganizational skillsadaptabilityattention to detailinterpersonal skills

Certifications

Insurance Adjuster LicenseCPCU