CMSPI

Manager

• Manage a portfolio of enterprise merchant accounts, with responsibility for building and maintaining relationships and managing expectations
• Lead discussions on commercial optimization opportunities and improvements to merchant payments arrangements
• Deliver a meaningful impact on clients and their partners, with the ability to influence key stakeholders to make positive business decisions on an ongoing basis.
• Be accountable for key revenue and project milestones – owning revenue targets, working with Finance to manage revenue risks and opportunities, updating weekly forecasting reports.
• Display excellent engagement management skills to be a key merchant advocate internally so we deliver high quality work on time and to budget.
• Show proficiency in delivering accurate written documentation, with responsibility for assessing pricing contracts and SLA’s for CMSPI and its merchants where relevant.
• Demonstrate a tolerance for ambiguity, and embrace the unknown, while showing an ability to flex your delivery style to meet various internal and external stakeholder needs.
• Maintain and enhance knowledge across each of the industries where CMSPI operates, with specific attention to the industries represented by your portfolio. This includes CMSPI’s core product offerings as well as newer areas of opportunity, proactively sharing insights with other team members.
• Work closely with the Director of People Performance to ensure the accurate resourcing and coordination of projects to ensure effective delivery of engagements, all deadlines are met, and the team are fully supported in wider development.
• Represent the CMSPI brand with authenticity, professionalism, and integrity.

Engagement Manager

Consultant

• Produce high quality deliverables to support strong client engagement with Fortune 500 companies.
• Perform in-depth analysis on our clients' complex payment data, review acceptance processes for their key payment methods, benchmark key performance indicators, and provide industry research to demonstrate CMSPI’s payments knowledge where required.
• Use CMSPI methodologies and entrepreneurial initiative to suggest opportunities and improvements that our clients can explore to optimize their arrangements, all supported by intelligent and detailed data analytics.
• Accompany project teams to client meetings to present your findings, and to provide technical and analytical insight and support.
• Uncover hard to find opportunities within our client’s payments data, utilizing CMSPI’s proprietary data platform and products, and other advanced analytics tools.
• Produce accurate reports to communicate directly with clients through various methods including PowerBI, written reports, presentations, and data visualization of payments analytics.
• Work closely with Engagement Managers to execute benchmarking analysis, negotiation strategies, and other project deliverables.
• Assist in the review of commercial contracts and Service Level Agreements for CMSPI and the client.
• Gain a thorough understanding of each of the markets that CMSPI operates in and our core consulting product offerings.
• Share knowledge from project experiences with the wider business to promote innovation of thinking and outcomes.

Engagement Manager

Associate Consultant