CMSPI

Consultant

• Manage a portfolio of enterprise merchant accounts, with responsibility for building and maintaining relationships and managing expectations
• Lead discussions on commercial optimization opportunities and improvements to merchant payments arrangements
• Deliver a meaningful impact on clients and their partners, with the ability to influence key stakeholders to make positive business decisions on an ongoing basis.
• Be accountable for key revenue and project milestones – owning revenue targets, working with Finance to manage revenue risks and opportunities, updating weekly forecasting reports.
• Display excellent engagement management skills to be a key merchant advocate internally so we deliver high quality work on time and to budget.
• Show proficiency in delivering accurate written documentation, with responsibility for assessing pricing contracts and SLA’s for CMSPI and its merchants where relevant.
• Demonstrate a tolerance for ambiguity, and embrace the unknown, while showing an ability to flex your delivery style to meet various internal and external stakeholder needs.
• Maintain and enhance knowledge across each of the industries where CMSPI operates, with specific attention to the industries represented by your portfolio. This includes CMSPI’s core product offerings as well as newer areas of opportunity, proactively sharing insights with other team members.
• Work closely with the Director of People Performance to ensure the accurate resourcing and coordination of projects to ensure effective delivery of engagements, all deadlines are met, and the team are fully supported in wider development.
• Represent the CMSPI brand with authenticity, professionalism, and integrity.

Senior Consultant Manager

Manager

• Day-to-day mentoring of Insights team members and coverage for our Chief Economist in dealing with personnel issues
• Act as the lead “conduit” between the Insights team and our Solutions, Data, Partnerships, Sales and Delivery teams
• Responsible for ensuring our identified commercial opportunities are being fully exploited and optimized across our client base
• Researching, drafting, and presenting bespoke economic, regulatory, and market impact analysis reports to our largest clients and sales prospects, to support their payments strategies and address specific requests.
• Accountable for the development of CMSPI’s Merchant Payments Index tool which utilizes our aggregated client data to analyze payments trends
• Creating thought-leadership materials including white papers, blogs and insights reports to drive sales and engagement processes
• Become part of an Account team and actively participate in sales processes by providing subject matter expertise
• The opportunity to present at high-profile industry events such as conferences and our monthly townhall on the latest developments in payments

CMSPI

Senior Consultant Manager

Client Insights Manager

Engagement Manager