Manager, Consulting

CMSPI

Engagement Manager delivering payments consulting analysis, recommendations, and negotiations for enterprise clients. Leading teams, client relationships, commercial opportunities, and project delivery at CMSPI.

Posted 9/4/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in client engagements, ensuring timely delivery and quality outputs while managing relationships and commercial discussions. Proficient in analytics tools and Microsoft Office, with a focus on negotiation and stakeholder management to drive business growth.

Highest-signal resume keywords

Client Engagement ManagementStakeholder ManagementNegotiation SkillsAdvanced Excel ProficiencyPower BI Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ConsultingAccount ManagementData AnalysisProject ManagementCommercial Strategy

Soft Skills

LeadershipProblem-SolvingCommunicationRelationship ManagementProactivity

Tools & Technologies

Microsoft OfficePower BIExcel

Industry Keywords

Enterprise-Level ClientsMarket IntelligencePaymentsCustomer SuccessCommercial Contracts

About the role

Key responsibilities & impact

Ensure successful delivery and commercial performance of client engagements.
Ensure teams deliver required outputs on time and within budget, with quality and governance checks completed.
Work closely with the Account Leader to achieve client strategic objectives, demonstrate measurable value, identify relationship-deepening opportunities, and grow work within current clients and projects.
Provide day-to-day leadership across engagements and act as an escalation point for Associates and Senior Associates.
Take accountability for the quality of client-facing work, final analysis, and recommendations.
Build, grow, and maintain trusted relationships with client teams and relevant supply-chain contacts.
Lead commercial and strategic discussions, support supplier negotiations, and help convert opportunities into successful outcomes and income.
Produce analysis, recommendations, presentations, negotiation and tender documentation, written reports, appendices, and pricing tables.
Support commercial contracts and service level agreements.
Produce client-focused reports using Excel, Power BI, written reports, and presentations.
Lead discussions on commercial opportunities, improvements, additional value, follow-on work, renewals, and broader use of CMSPI services.
Provide feedback, support development conversations, and lead training sessions for the wider team.
Maintain and share market and product knowledge; support cross-team initiatives, Marketing, Insights, and external events.
Coordinate project resourcing with the PMO Lead.
Support sales calls, meetings, product demonstrations, cross-selling, renewals, and follow-on projects.

Requirements

What you’ll need

Bachelor's degree in Economics, Sciences, Mathematics, Business Administration, Finance, or related.
Minimum of 5 years of professional experience in consulting, customer success or account management of enterprise-level clients.
Willingness to travel to client and company meetings as required.
Advanced competency with Microsoft Office tools.
Knowledge of analytics tools, such as PowerBI and advanced use of Excel is highly desirable.
Ambitious, confident, and desire to have meaningful business engagements with some of the biggest brands in the world.
Curiosity to learn and develop market-leading relationship management, negotiation, and commercial skills.
Outgoing and proactive, comfortable with leading external merchant facing discussions, including negotiations and stakeholder management.
Ability to make a positive impact during stakeholder meetings and influence decision making.
Strong ability to apply logic, creativity, and solid problem-solving techniques, and manage multiple competing projects and priorities.
Interest in innovation and developments around payments, consulting, market intelligence, and sophisticated data analytics.

Benefits

Comp & perks

Comprehensive, payments industry training by in-house and industry experts.
Excellent performance-based earning opportunity, including KPI-driven bonuses.
Future opportunity for equity, rewarded to high performers.
Personal and professional learning opportunities and growth experiences aligned with your career aspirations.
Quarterly values award for all employees – with a financial prize
Regular companywide socials and team building events
22 vacation days + Australian public holidays and discretionary office closure during the holiday season