CMLS Financial

Loan Account Administrator – 12-Month Contract

CMLS Financial

contract

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Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$45,000 - CA$55,000 per year

About the role

  • You take ownership of the file the moment a loan is funded, ensuring a seamless transition from the closing table to our active portfolio.
  • You process essential account changes - such as payment frequency updates, privilege payments, and bank info—turning borrower requests into accurate system entries.
  • You manage the complexity of working across our different business lines, ensuring data integrity across multiple software environments.
  • You handle the 'Day 1' experience by issuing welcome letters and ingestion notes, ensuring new clients have everything they need from the start.
  • You act as the operational engine for the Customer Service and Tax teams by resolving technical requests and managing NSF reports to keep the process moving.

Requirements

  • Bilingual (French/English) speaking.
  • Excellent written and verbal communication skills, with a customer-focused approach.
  • A results-driven mindset with a high level of accountability and ownership over work.
  • You have a 'measure twice, cut once' mindset.
  • You catch the small details in payment frequencies or banking info that others might miss.
Benefits
  • Comprehensive insurance (Drug, Vision, Dental) & Health and Wellness Spending Accounts.
  • 24/7 unlimited access to telemedicine, EAP, and mental health services for you and your family.
  • 4 weeks paid vacation, plus personal/sick days and all statutory holidays.
  • RRSP Matching Program to help you build long-term wealth.
  • Robust Maternity and Parental Leave Top-Up programs.
  • Education reimbursement, mentoring, and continuous training.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
bilingualexcellent written communicationexcellent verbal communicationcustomer-focusedresults-drivenhigh level of accountabilityownershipattention to detail