CMLS Financial

Analyst

• Provide administrative support to the Commercial Maturities team, ensuring smooth day-to-day operations.
• Support ongoing interaction with investor clients, borrower clients and internal teams to facilitate mortgage extensions, renewals and refinances.
• Conduct due diligence and analyze financial data, credit information, and security assessments for commercial mortgage renewals and refinances.
• Prepare underwriting, summaries, and recommendations for credit risk assessments and renewal/refinance funding requirements.
• Assist with compliance-related tasks and maintain adherence to internal policies, procedures, and investor requirements.
• Monitor market trends and provide insights to support proactive risk management and client retention strategies.
• Collaborate with team members to ensure mortgage maturity deadlines are met.
• Support department projects and initiatives as assigned by the Associate Director, Commercial Origination.

Analyst, Commercial Maturities

• Analyzing and interpreting financial data and credit information on real estate assets and borrower’s, including underwriting property cash flow analysis, valuing real estate assets and assessing suitability.
• Maintaining ongoing interaction with both internal and external stakeholders to ensure thorough underwriting and funding of the loan.
• Working as part of a team in the completion of mortgage presentations, meeting pre-funding conditions and investor instructions to meet all funding requirements within tight deadlines.
• Staying current with market information and commercial mortgage market trends.
• Providing flexible support for emerging priorities and day-to-day team tasks.

Commercial Lending Analyst

Director

• Ensure competitive capital is available for deployment in support commercial loan origination by optimizing vary investor programs.
• Work closely with our investors, commercial origination teams, commercial servicing, and the program team.
• Drive lending volume and profitability through a competitive capital offering and a streamlined process.
• Provide timely and proactive support including: Multi-Family Residential Mortgage (MURM) Capital Markets deal communication.
• Act as the primary lead working with origination teams to navigate capital deployment to secure competitive pricing to win deals.
• Maintain ongoing interaction with the origination team.
• Execute loan sale or mortgage pool sale transactions with investors and related tasks.
• Manage the concise and efficient reporting of available funding capacity to the origination team.
• Develop and maintain strong relationships with investors and stakeholders.
• Support the negotiation of resolution of any issues or conflicts that arise during transaction execution.
• Perform other duties in supporting Capital Markets to achieve its overall targets.

Associate Director, Capital Markets

Customer Support

• Generate and send renewal documents to borrowers accurately and within established deadlines.
• Process renewal confirmations, updated forms, and documents with strong attention to detail.
• Follow up with borrowers regarding outstanding conditions and missing documentation via phone and email.
• Maintain clear, complete, and up-to-date service records for all renewal files.
• Respond to incoming borrower inquiries with professionalism, clarity, and empathy.
• Make outbound calls to follow up on renewals, answer questions, collect missing documentation, and guide clients through next steps.
• Manage high-volume workloads while meeting service levels and processing deadlines.
• Demonstrate excellent listening skills to understand borrower concerns, gather required information, and resolve issues effectively.
• Provide consistent, courteous, and accurate service while promoting a positive customer experience.
• Collaborate with internal teams to ensure smooth handling of complex situations or escalations.
• Accurately record financial transactions in accordance with established parameters.
• Track and manage renewal tasks in internal systems to ensure nothing is overlooked.
• Keep documentation, templates, and process guides up to date on SharePoint.
• Support the team’s workflow by identifying data gaps, inconsistencies, or system issues and escalating them as needed.
• Identify bottlenecks or inefficiencies in service processes and propose practical, creative solutions.
• Participate in special projects, pilots, and improvement initiatives within the service team.
• Share observations about recurring customer issues or operational challenges to improve the renewal experience.
• Contribute to building an efficient, consistent, and customer-focused service culture.
• Work closely with renewal specialists, retention teams, and service operations to ensure smooth transitions and accurate information.
• Support colleagues during peak periods by helping manage call queues, task lists, and renewal follow-ups.

Bilingual Renewal Customer Service

Bilingual

• Handle inbound calls and emails from clients, mortgage brokers and consultants inquiring about early renewals, transfers, maturing loans, payout requests and refinances.
• Support all mortgage retention activities.
• Manage early renewal requests, convert client payout inquiries into sales, and process consolidation and term-extension transactions.
• Conduct regular follow-ups with clients, mortgage brokers and advisors on maturing mortgage loans.
• Negotiate renewals based on predetermined renewal rates and present clients with the best product options.
• Assess client needs and recommend appropriate solutions tailored to those needs.
• Direct referrals for new business opportunities to the network of mortgage advisors.
• Ensure documentation is complete and all compliance requirements are met, and that service level agreements and timely communications are upheld.
• Collaborate with post-sale teams and other nesto business units.
• Escalate complex or unresolved client retention issues to the manager as needed.
• Comply with regulatory and compliance requirements, including AML and counter-terrorist financing reporting obligations.
• Deliver exceptional customer service throughout the retention process.

Bilingual Renewal and Retention

Administration

• Perform specific functions of the mortgage life cycle
• Process financial and non-financial requests including updating mortgage documentation
• Handle mortgage life insurance and file management
• Manage Fire Insurance Administration
• Handle Incoming Mail Management and Returned Mail Management
• Post Transactions and follow up on shortfalls on paid out loans
• Engage in Reporting Management and Miscellaneous / Duties as Assigned

Analyst, Commercial Maturities

Commercial Lending Analyst

Associate Director, Capital Markets

Bilingual Renewal Customer Service

Bilingual Renewal and Retention

Loan Account Administrator