Meet with clients quarterly to define client expectations and ensure CMG is providing value to their ECM process
Become a trusted member of the ECM community
Develop in-depth understanding of the clients buying process and an intimate knowledge of the key players involved and approval process
Record all calls, meetings, and emails in CMG’s CRM system
Accurately forecast upcoming renewals and growth opportunities monthly
Collaborate with the CMG Customer Success team to provide top-notch customer success
Ensure renewals come in on time and consistently with growth
Provide product feedback, sentiment, and trends in the industry to internal teams
Partner with Marketing to develop and deliver collateral to support growth and adoption initiatives
Requirements
At least 5+ years of prior account management or sales experience, preferably within FinTech or SaaS
Experience with data analytics & collaboration tools, including Excel, MixPanel, Slack, HubSpot, and business intelligence platforms
Highly proficient in communication and presentation skills with the ability to effectively adjust communication to the target audience (Head Trader, IT/Ops Leads, Sales Traders, etc.)
Capital Markets experience with Investment Bank and/or Investment Management is a strong advantage
Previously managed the renewal process for the assigned portfolio of accounts to hit quota
B.S. or B.A. in Business Management, Finance, Economics, or similar study
You have an entrepreneurial mindset and a ‘can-do’ attitude
Benefits
Comprehensive benefits program (Medical, Dental & Vision)
Equity
401k company match
Flexible Spending & Health Savings Account
Unlimited PTO
Remote work environment
Education reimbursement
Continuous learning opportunities
Life insurance
Employee referral bonus
Parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsales experiencedata analyticsbusiness intelligenceCRM systemsforecastingcustomer engagementclient retentionproduct feedbackcollateral development
Soft skills
communication skillspresentation skillsinterpersonal skillsentrepreneurial mindsetproblem-solvingadaptabilitycollaborationcustomer successrelationship buildingtime management