Operations Supervisor
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Mississauga • Canada
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About the role
- Effective and efficient communications with all stakeholders
- Manage disruptions and crisis that present risk to the supply chain
- Monitor KPIs and implement continuous improvement opportunities through a partnering behavior with stakeholders
- Ensure team adherence to established work standards and work processes
- Responsible for escalation and intervention with CEVA stations in SOP compliance and use of systems
- Provide alternate communication channels to stakeholders, beyond the daily operational channels
- Contribute to the design and implementation of improvements to processes or policies
- Responsible for business scope changes
- Primary point of contact for all operational issues with the customer, as required
- Monitor and manage compliance performance of carriers and supplier
- Ensure quality metrics are achieved including on time performance, data accuracy, invoicing timeliness, and accuracy
- Implement corrective actions as necessary to prevent / address issues as they arise
- Support in the implementation of optimization and improvement projects.
Requirements
- Equivalent of a Diploma or higher in business management or Supply Chain Management
- Freight Forwarding experience and a thorough understanding of global transport logistics (air/ocean/ground)
- 3 years operational experience in Operations or Distribution environment.
- Experience with E-commerce and/or a distribution center will be a plus.
- Freight forwarding logistics and International Supply Chain Management
- Desired: Bachelor’s degree in International Trade, Logistics or Commerce
- Multilingual candidates a plus
- Must be versed on safety and compliance issues
- Knowledge of transportation / Warehouse management systems
- Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations, and recordkeeping; Some professional certifications may be required.
- Advanced knowledge of office products, Excel, PPT, Word, Visio
- Strong situational analysis, and decision-making abilities with the ability to quickly solve problems and drive team to solutions.
- Understanding of operating processes and capabilities, business process standardization and enabling technologies.
- Able to allocate work assignments; Proven experience in problem analysis, presentation of alternatives and implementing solutions; Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Able to write reports, business correspondence, and procedure manuals.
Benefits
- A Competitive Compensation Package
- Comprehensive Health & Dental Benefits
- Professional Development Opportunities
- Continuing Education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
supply chain managementfreight forwardingglobal transport logisticsE-commercewarehouse management systemsITARimport brokerageexport compliancehazmat regulationsdata analysis
Soft Skills
effective communicationcrisis managementcontinuous improvementproblem-solvingdecision-makingteam leadershipstakeholder managementsituational analysiswork assignment allocationreport writing
Certifications
diploma in business managementdiploma in supply chain managementbachelor's degree in international tradebachelor's degree in logisticsbachelor's degree in commercesafety compliance certificationsfreight forwarding certificationslogistics certificationssupply chain certificationshazmat certifications