Customer Service Supervisor
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Mississauga • Canada
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About the role
- Supervise team, focused on providing quality service and efficient and timely delivery of outbound shipments
- Develop and oversee internal relationships to ensure optimal cargo flow and planning
- Serve as the escalation point for service issues relating to customers
- Monitor specific customer's cargo flow through the company's supply chain
- Manage and analyze report data for trends and work with Customer Service Manager to develop, implement and execute corrective action plans
- Ensure timely and effective communications with customers regarding their shipments
- Communicate with manager and the sales staff regarding shipment problems or issues
- Oversee the customer service area in tracing and tracking shipments, scheduling pick-ups and reviewing and performing outbound routing
- Provide rate quotes to customers
- Prepare house bills for posting
- Provide quality training and development activities for assigned staff
- Conduct annual performance reviews for direct reports and address all employee performance problems promptly and directly in accordance with personnel policies.
Requirements
- High School Diploma or GED
- Bachelor’s Degree or equivalent combination of work experience and completion of the LDP Program, preferred
- Minimum one year supervisory and/or lead experience
- Minimum four years in related role in transportation logistics or supply chain environment, preferred
- Minimum three years industry experience, preferred
- Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Knowledgeable of the operational requirements of existing accounts
- Basic understanding of business financial principles including P & L's, budgets, payroll, financial reporting and expense control
- Analyzes complex problems and develops alternative solutions
- Ability to allocate decision making authority and/or task responsibilities to others to maximize the organization's and individuals' effectiveness
- Ability to model the organization's vision and values and lead others.
Benefits
- A Competitive Compensation Package
- Comprehensive Health & Dental Benefits
- Professional Development Opportunities
- Continuing Education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreportingcargo flow managementshipment trackingrate quotingperformance reviewstraining and developmentbusiness financial principlesP&L analysisbudgeting
Soft Skills
supervisory experiencecommunicationproblem-solvingdecision makingleadershiporganizational skillscustomer serviceinterpersonal skillsanalytical skillstime management
Certifications
High School DiplomaGEDBachelor’s DegreeLDP Program completion