CMA CGM

Service Delivery Administrator

CMA CGM

full-time

Posted on:

Location Type: Office

Location: Nashville • Tennessee • United States

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About the role

  • Process Agency RFI Report including customer notification
  • Support Internal and External Customer escalations for North America
  • Researching various items (Rules and Regulations, Partner Code discrepancies, POD requirements)
  • Monitor manifest requirements for NDNL Countries and ensure manifesting is processed timely
  • Print OBLs for North America Customers
  • Support Lost OBL Process per HO instructions

Requirements

  • High School Diploma or GED
  • General Experience 1-3 years
  • Industry Experience 1-3 years
  • Previous Customer Service Experience/Logistics/Transportation– 1 year preferred
  • LARA – 1 year preferred
  • Excellent oral and written communication skills
  • Ability to rapidly organize and analyze complex and diverse situations and large amounts of data
  • Excellent organizational skills with strong attention to detail and ability to prioritize
  • Strong analytical skills to assess situations, identify trends, and resolve problems
  • Ability to recognize events and issues that should be raised to other teams
  • Effective time management skills
  • Ability to multitask with multiple deadlines
  • Demonstrated analytical skills and proactive approach to problem solving
  • Proficiency in Microsoft Office, including Word, Excel, Power Point and Outlook.
  • Working knowledge of pivot tables beneficial.
  • Experience in the transportation industry is preferred.
  • Experience in team-based environment and Quality tools and techniques preferred.
Benefits
  • The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at Applicant_Assistance@apl.com.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscustomer servicelogisticstransportationmanifest processingRFI report processingproblem solvingattention to detailorganizational skillstime management
Soft Skills
oral communicationwritten communicationanalytical skillsmultitaskingprioritizationteam collaborationproactive approachability to recognize issuesstrong attention to detailability to analyze complex situations
Certifications
High School DiplomaGEDLARA