CMA CGM

IT Support Team Leader

CMA CGM

full-time

Posted on:

Location Type: Hybrid

Location: Liverpool • United Kingdom

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Job Level

Senior

Tech Stack

DNS

About the role

  • Manage daily IT support activities for the UK IT team
  • Ensure departmental availability during core business hours
  • Provide second-line IT support for all UK Group companies across the UK and Ireland
  • Support over 500 users both in person and remotely at multiple locations
  • Prepare monthly reports on UK IT team performance
  • Proactively identify opportunities to improve service levels
  • Assist with daily monitoring, administration, and support of the local infrastructure environment
  • Ensure all requests and incidents within the Global Helpdesk system
  • Manage UK & Ireland support queues
  • Create and maintain a customer focused IT support environment
  • Provide an effective L2 Helpdesk service to employees (in person / remotely)
  • Document technical processes, best practices, and IT procedures to ensure efficiency and knowledge sharing.
  • Provide timely and effective technical support of computers, servers and mobile devices
  • Monitor daily backup procedures ensuring compliance
  • Organise regular travel to UK & Ireland offices for proactive IT Support (6 offices)
  • Occasional travel to other European offices could be a possibility

Requirements

  • Significant IT support experience in a business IT environment
  • Knowledge of Microsoft Windows 11 & Server 2019 / 2022
  • Knowledge of Active Directory / DNS / DHCP
  • Great customer service and IT troubleshooting skills
  • Attention to detail
  • Ability to work on own initiative and as part of a team
  • Excellent time management skills
  • Knowledge of VM Ware hosting Environments desirable
Benefits
  • 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
  • Discretionary annual bonus
  • Enhanced pension scheme up to 15% total contribution
  • Life assurance x4
  • Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
  • Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
  • Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
  • Hybrid Working
  • Cycle to work scheme/ Season ticket loans
  • Enhanced policies including Maternity & Paternity
  • Employee recognition awards
  • Considerable scope for personal and professional growth through the CMA CGM Academy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportMicrosoft Windows 11Microsoft Server 2019Microsoft Server 2022Active DirectoryDNSDHCPVM Waretechnical supportbackup procedures
Soft Skills
customer serviceIT troubleshootingattention to detailinitiativeteamworktime management