CMA CGM

Transport Administrator

CMA CGM

full-time

Posted on:

Location Type: Office

Location: Liverpool • United Kingdom

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About the role

  • Be a trusted and reliable first point of contact for stakeholders, for any transport-related matters.
  • Build and manage strong working relationships with Customers, suppliers and internal customers.
  • Managing and resolving any Transport-related issues that arise, e.g. updating customers of late and/or failed transport, co-ordinating between haulier and customers to ensure service issues are resolved, and escalating issues as required to relevant stakeholders.
  • Adopting a proactive and solutions-focused approach, monitoring delivery of transport services and identifying effective resolutions to any issues that may arise.
  • Proactively engaging with customers, e.g. providing quotes, managing bookings, resolving any issues (e.g. invoice queries) that arise, and presenting relevant solutions that meet individual customer requirements.
  • General transport administration, e.g. logging, monitoring and analysis of issues, bookings, costs and service levels.
  • Working with our Transport systems and database, ensuring information and data is managed with high levels of accuracy and attention to detail.
  • Working with customers to ensure that any charges raised are accurate and that any costs incurred are agreed and processed accordingly.

Requirements

  • Demonstrable experience in a Customer Service and Administration based working environment, with the ability to build rapport and provide a proactive and solutions-focused service
  • Experience within the Transport and Logistics industry would be great, but it is not essential.
  • Excellent communication skills, with demonstrable experience of building effective relationships at all levels, both internally and externally.
  • Strong Administration skills, with knowledge and experience of working with high volumes of data and information, IT Systems and bespoke software, as well as MS Office applications.
  • A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment
  • A natural problem solver, with the ability to identify root-cause of issues and see through to a successful resolution
  • Strong analytical skills, with the ability to identify root-cause issues and propose solutions
  • Flexibility in your approach, ability to respond positively and proactively to differing customer requirements
Benefits
  • 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
  • Discretionary annual bonus
  • Enhanced pension scheme up to 15% total contribution
  • Life assurance x4
  • Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
  • Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
  • Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
  • Hybrid Working
  • Cycle to work scheme/ Season ticket loans
  • Enhanced policies including Maternity & Paternity
  • Employee recognition awards
  • Considerable scope for personal and professional growth through the CMA CGM Academy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceadministrationdata analysisproblem solvingtransport managementlogisticsbooking managementissue resolutioncost managementservice level monitoring
Soft Skills
relationship buildingcommunicationproactive approachsolutions-focusedresilienceflexibilityattention to detailanalytical thinkingtime managementmultitasking