Customer Service Representative II
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Torrence • California • United States
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Salary
💰 $24 per hour
About the role
- Communicate information to operations and sales personnel on shipments which require special handling
- Advise customers, sales personnel and station management of the current status of all shipments
- Respond promptly and professionally to customer requests for status of shipments, routings, 'Paid-On-Delivery' charges or other inquiries
- Coordinate with sales and customers to develop customer specific standard operating procedures
- Follow-up on sales leads provided from daily shipment logs and quotes
- Assist in customer service and the preparation of quotes
- Perform other duties as assigned
Requirements
- High School Diploma or GED
- Less than one year related experience
- Basic proficiency in Microsoft Office, internet, web-based and job specific software applications
- Accurate typing skills and/or data entry skills
- Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements
- Ability to read and interpret documents and write routine correspondence
- Responds promptly and professionally to customer needs
- Gathers and analyzes information skillfully
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform with discounts on gym memberships and retail, travel, car and hospitality brands
- Company paid life insurance
- Accident insurance
- Short- and long-term disability coverage
- Employee assistance plan
- Tuition reimbursement program
- Voluntary benefits including additional life insurance, AD&D coverage, critical illness, identity theft & legal plan
- Flexible Paid Time Off programs including company paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entry skillsaccurate typing skillsbasic proficiency in Microsoft Officeability to perform arithmetic operationsability to read and interpret documents
Soft Skills
communication skillscustomer service skillsprofessionalismability to respond promptlyanalytical skills
Certifications
High School DiplomaGED