CMA CGM

Operational Key Account Manager

CMA CGM

full-time

Posted on:

Location Type: Office

Location: East Liberty • Ohio • United States

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Salary

💰 $120,000 - $140,000 per year

About the role

  • Independently manages day-to-day customer success activities for assigned Contract Logistics accounts.
  • Build strong working relationships with customer stakeholders to understand operational needs and service expectations.
  • Participate actively in customer meetings, performance reviews, and issue resolution discussions.
  • Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data.
  • Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor.
  • Monitor service performance, volumes, and basic cost drivers for assigned accounts.
  • Analyze trends and performance issues and recommend corrective actions.
  • Ensure accurate billing input and coordination with Finance and Operations.
  • Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction.
  • Support onboarding of new customers or services within existing accounts.

Requirements

  • Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience)
  • 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role
  • Experience managing customer interactions in a B2B or contract logistics environment preferred
  • Strong customer relationship and problem-solving skills.
  • Ability to work independently and manage multiple accounts or priorities.
  • Solid understanding of service performance metrics and operational drivers.
  • Professional communication skills with both customers and internal stakeholders.
  • Travel - Up to 10–15% travel as required to support customer engagement.
Benefits
  • Paid Time Off
  • 401(k)
  • Health insurance
  • Employee benefits platform with discounts on gym memberships and retail and travel brands
  • Company paid life insurance
  • Accident insurance
  • Short- and long-term disability coverage
  • Employee assistance plan
  • Voluntary benefits including additional life insurance and legal plan
  • Flexible Paid Time Off programs
  • Tuition reimbursement program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementlogistics operationsservice performance metricsoperational driversdata analysisbilling coordination
Soft Skills
customer relationship skillsproblem-solving skillsindependencemulti-account managementprofessional communication
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Supply ChainBachelor’s degree in Logistics