CMA CGM

Supply Chain Operations Specialist III

CMA CGM

full-time

Posted on:

Location Type: Office

Location: East Liberty • Ohio • United States

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Salary

💰 $19 per hour

About the role

  • Develop critical relationships with internal or external customers
  • Assist with account management, maintaining customer profiles, details and service needs
  • Address complex or escalated customer questions regarding shipments, billing, and services
  • Manage document accuracy; requires knowledge of customers, carriers, and procedures
  • Oversee services that require special handling
  • Track orders and shipments, assist with tracing
  • Process operational data, identify and resolve concerns
  • Utilize databases, logs, and other sources to locate and verify information
  • Run, analyze and summarize operational reports; present information to co-workers or supervisors
  • Interface with airlines, shipping, truck and related carriers to understand requirements
  • Ensure compliance with company policies and maintain a safe work environment
  • Create and process invoices, review for accuracy, assist customers as needed

Requirements

  • High School graduate or GED; Associates Degree or equivalent combination of work experience preferred
  • Two years of specialized logistics or related operations support experience
  • Basic to Intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications
  • Ability to prepare operational reports, queries, and service information
  • Ability to track and trace shipments, typically domestic and more complex.
  • Capable of working with providers, carriers, and services in a transportation/logistics environment
  • Able to identify operational delays and communicate and work to resolve potential concerns or delays
Benefits
  • Paid Time Off
  • 401(k)
  • Health insurance
  • Discounts on gym memberships
  • Discounts on a diverse range of retail, travel, car, and hospitality brands
  • Pet insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logisticsaccount managementoperational data processingshipment trackinginvoice processingreport analysiscustomer servicedocument accuracycomplianceproblem resolution
Soft Skills
relationship buildingcommunicationorganizational skillsattention to detailanalytical thinkingcustomer supportteam collaborationadaptabilityconflict resolutiontime management
Certifications
High School DiplomaGEDAssociates Degree