CMA CGM

Customer Service Professional

CMA CGM

full-time

Posted on:

Location Type: Hybrid

Location: Istanbul • 🇹🇷 Turkey

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Job Level

JuniorMid-Level

About the role

  • Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements
  • Coordinate internally and/or respond to customer queries related to shipment
  • Monitor shipment according to customer status and track & trace upon delivery
  • Record and update information on customer profiles

Requirements

  • Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration)
  • Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry
  • Strong ability to manage multiple tasks and priorities effectively
  • Proactive approach with strong problem-solving and communication skills
  • Fluency in written & verbal English is a must (part of the interview will take place in English)
  • Able to work in the office 4 days per week (hybrid) in Istanbul.
Benefits
  • Flexible working hours
  • Working 40 hours a week
  • Hybrid working
  • Birthday day off
  • Fruit Day: every Wednesday
  • Happy hours
  • Yearly bonus
  • Transportation
  • Life insurance
  • Meal Allowance (Cash/monthly)
  • Employee Assistance Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicelogisticsshippingshipment trackingproblem-solvingcommunication
Soft skills
ability to manage multiple tasksprioritizationproactive approach
Certifications
Bachelor’s degree