Collaborate with the Small Works and Installations Team to support end-to-end delivery of small-scale projects involving CCTV, Access Control, Intruder, and Fire Alarm Systems
Play an integral role in project execution, demonstrating commitment to excellence and delivering exceptional customer service
Ensure clear and effective communication with customers and scheduling teams when coordinating site visits
Accurately utilise and maintain all relevant customer portals per guidance from the Small Works Coordinator
Support team operations by assisting with additional tasks as required to ensure project success
Provide occasional support to Service Engineers on specific assignments, including travel outside designated postcode areas when necessary
Manage and maintain appropriate stock levels in collaboration with the Stores team
Participate in training sessions to stay current with industry standards and best practices
Attend engineering team meetings to contribute to knowledge sharing and operational alignment
Proactively identify personal training and development needs to continually enhance technical capability and customer service delivery
Requirements
Comprehensive knowledge of Fire and Security Systems, able to commission and work across multi-disciplined systems in line with current industry standards
Proven experience in a similar Fire & Security installation role, minimum of 2 years' hands-on experience
Technical background in the electrical or electronic engineering sector
Customer-facing experience preferred with strong interpersonal skills
Self-motivated and proactive, capable of managing and prioritising workload independently
Well-organised and professional with high attention to detail and proficiency in using computer systems and digital tools
Full UK Driving Licence is essential
Flexibility to travel to various customer locations and willingness to work overtime and participate in on-call rotations
Positive attitude, excellent communication skills, professional conduct, and ability to work independently and as part of a team
Right to Work in the UK required (no sponsorship available)