Clymac Ltd

Field Engineer

• Maintain Fire Systems, Emergency Lighting and Portable Extinguishers in your assigned area.
• Carry out minor remedial works that arise during the maintenance visit
• Plan routine maintenance calls within your area.
• Maintain effective communication with customers when planning site visits.
• Maintain your stock levels with support from your team leader
• Attend training sessions to further your development
• Attend weekly engineering team meetings.
• Identify any personal training and development needs to help you provide the best possible customer service.
• All of our engineers work our standard hours of 08:30 - 17:00

Fire Alarm Service Engineer

Engineer

Fire Alarm Breakdown Engineer

Mechanical Engineer

• Lead the design and development of fire alarm system proposals, ensuring compliance with all relevant standards and regulations, including BS 5839, CDM regulations, and other applicable codes.
• Proven ability to manage relationships and communicate effectively with Mechanical & Electrical (M&E) contractors, ensuring projects are delivered to the required standards and timelines.
• Manage multiple design projects simultaneously, effectively prioritising workloads based on project deadlines and business needs.
• Act as a customer-facing technical expert, working alongside Business Development Managers to present and deliver tailored design proposals.
• Collaborate closely with Project Managers and installation teams to assess and negotiate installation costs for supply, installation, and commissioning projects.
• Ensure all designs and proposals are accurately costed, aligned with company margin expectations, and appropriately approved and signed off prior to release.
• Guarantee all quotations and designs are fully compliant with current legislation and industry standards, maintaining technical accuracy and integrity.
• Deliver exceptional customer service by managing design enquiries efficiently—gathering and assessing necessary information, and responding promptly to client needs.
• Provide ongoing technical support, guidance, and mentorship to team members, while coordinating with other internal departments to ensure cohesive project delivery.
• Oversee the administration of current enquiries, including the preparation of project handover documentation and maintenance of the SRM system.

Design Engineer – Fire Alarm Systems

Manager

• **Regional Service Manager - Homebased located in London and the surrounding areas **
• At Clymac, you’ll have the opportunity to work with cutting-edge technology and be part of a team that values innovation, excellence, and customer satisfaction. If you’re ready to make a difference and grow your career with a trusted industry specialist, we want to hear from you!
• **Clymac’s Regional Service Managers**
• Deliver a first-class class efficient, reliable and operationally effective regional service team, build and develop the existing customer service base, ensure maximum revenue generation whilst maintaining best-in-class health and safety compliance.
• - To be responsible and accountable for the operational service delivery in your region, meeting PPM compliance targets and ensuring adherence to corrective SLA’s of the customer and the NSI
• - Ensuring sufficient and efficient resourcing of suitably skilled and qualified engineers to deliver on the company's commitments to its customers.
• - Performance reviews of all regional engineers and competency reviews to support training requests
• - Management of the Lead Engineers to deliver a first-class service to all our customers, whilst delegating lead engineer responsibilities of day to day management of regional engineers.
• - Management of the scheduler(s) for your region to ensure efficient labour deployment on a postcode analysis and forward planning basis, and ensuring deployment of engineers on call-out works within SLA of customers or NSI response times.
• - Ensure that scheduling teams adhere to KPI’s set for customer communication
• - To ensure first-time fix rates of 85% within your region based on good stock control, analysis of customer equipment, and sufficient technical training
• - Maximise revenue generation of engineers, meeting or exceeding targets set for each engineer classification.
• - Service docket reviews for every completed engineer job per day to determine if further customer support is required paying particular attention to further action calls raised.
• - Weekly reporting on engineer performance, customer service delivery within your region and C4W status of jobs
• - Review department commitment regularly, ensuring optimum utilisation of resources to achieve agreed service levels in line with agreed KPI’s (engineering areas covered, callout rotas and holidays)
• - Audit and authorise service department running cost’s Inc. - Time sheets, expenses, parts ordered, commissions, fuel expense.
• - To act as escalation for customer needs, complaints, and concerns with a sense of urgency as and when required
• - Provide input for quotations and solutions to effective repairs at customer sites via the agreed internal process
• - To monitor Health and Safety Compliance – completion of toolbox talks, health and safety audits (PPE, Ladder, vehicle etc.), reporting accidents, near misses and dangerous occurrences.
• - To ensure Environmental Compliance – safe disposal of waste (ionised detectors / WEEE etc.), returns of waste transfer and consignment notes and to ensure all operatives carry the waste transfer certificate.
• - To chair and hold regular management team meetings for the regions detailing best practice and ensuring all members of the team have an opportunity to develop
• - To effectively manage aged calls ensuring backlog of all call types is managed in accordance with company targets.
• - To ensure the diligent use of customer portals across the regional service team.
• - Complete management of subcontractors utilised within your region.
• - Ensure that each individual is clear of what is expected of them in terms of customer service and productivity.
• - Take ownership of all customers in relation to all aspects of service delivery.

Regional Service Manager

Design Engineer

• Collaborate with the Small Works and Installations Team to support end-to-end delivery of small-scale projects involving CCTV, Access Control, Intruder, and Fire Alarm Systems
• Play an integral role in project execution, demonstrating commitment to excellence and delivering exceptional customer service
• Ensure clear and effective communication with customers and scheduling teams when coordinating site visits
• Accurately utilise and maintain all relevant customer portals per guidance from the Small Works Coordinator
• Support team operations by assisting with additional tasks as required to ensure project success
• Provide occasional support to Service Engineers on specific assignments, including travel outside designated postcode areas when necessary
• Manage and maintain appropriate stock levels in collaboration with the Stores team
• Participate in training sessions to stay current with industry standards and best practices
• Attend engineering team meetings to contribute to knowledge sharing and operational alignment
• Proactively identify personal training and development needs to continually enhance technical capability and customer service delivery

Fire Alarm Service Engineer

Fire Alarm Breakdown Engineer

Design Engineer – Fire Alarm Systems

Regional Service Manager

Design Engineer

Small Works Engineer