Head of Claims Development – Aviation Liability
Clyde & Co
full-time
Posted on:
Location Type: Hybrid
Location: Newcastle • United Kingdom
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Job Level
About the role
- Provide strategic leadership for Aviation Liability claims operations, setting clear direction and priorities aligned to business and client objectives
- Lead the development and continuous improvement of claims handling frameworks, processes, and methodologies across aviation liability matters
- Oversee the management of high-volume and complex aviation claims portfolios, ensuring effective risk management, quality outcomes, and commercial focus
- Drive operational excellence, including performance management, MI, cost control, and service delivery standards
- Partner with legal teams, insurers, and external stakeholders to ensure integrated and effective claims strategies
- Support innovation initiatives, including claims transformation, technology adoption, and data-led decision making
- Build and maintain strong client relationships, acting as a senior point of contact on claims operations and development matters
- Lead, mentor, and develop claims managers and senior claims professionals, fostering a high-performance and inclusive team culture
- Contribute to business development activity, including client pitches, tenders, and the development of new claims propositions
- Ensure compliance with regulatory, contractual, and governance requirements across all claims activity
Requirements
- Significant senior-level experience in aviation liability claims management or claims operations within insurance, legal, or specialist claims environments
- Strong technical knowledge of aviation liability claims, including consumer, attritional, and complex loss scenarios
- Proven experience in leading large or complex teams and delivering operational change or transformation
- Demonstrated ability to design and implement efficient, scalable claims processes
- Strong commercial awareness and experience working closely with insurer and corporate clients
- Excellent stakeholder management and communication skills, with the credibility to operate at senior level internally and externally
- A track record of developing talent and building high-performing teams
- Experience working in regulated environments and managing governance and risk frameworks
Benefits
- Flexible working arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
aviation liability claims managementclaims handling frameworksrisk managementperformance managementcost controlclaims transformationdata-led decision makingclaims processes designoperational changegovernance and risk frameworks
Soft Skills
strategic leadershipstakeholder managementcommunication skillsteam developmentclient relationship managementmentoringcommercial awarenessoperational excellencehigh-performance cultureinnovation support