Cluttons

Senior Facilities Manager

Cluttons

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

About the role

  • - Manage all hard and soft service providers, monitoring SLAs and KPIs and re-tendering to ensure delivery of an efficient, quality and value for money service for our clients and the occupiers of their buildings/sites
  • - Assist in the preparation and managing budgets in accordance with the RICS code of practice
  • - Monitoring and control of budget expenditure in tandem with Cluttons client accounting team
  • - Lead and develop FM team, Gardeners & Porters across the portfolio.
  • - Assist in the Control of all Environmental and Health and Safety, ensuring compliance across all buildings and sites with legislation, codes of practice and Cluttons policies and procedures
  • - Visiting and inspecting buildings and sites as necessary to ensure, as a minimum, key deliverables are met
  • - Support capital/refurbishment projects.
  • - Maintain accurate records via the systems used within the business.
  • - Assist with internal and external parties in relation to project works across the portfolio
  • - Regular and accurate reporting to the partners/property managers, clients and Cluttons H&S director
  • - Dealing with ad hoc queries and tasks from the property management team, clients and occupiers
  • - Developing and building good working relationships with residents & leaseholders to resolve issues promptly and professionally
  • - Drive process improvements & service levels across the portfolio.

Requirements

  • *Essential qualifications*
  • - Proven experience in facilities management, preferably in a residential setting
  • - IOSH/NEBOSH qualification or demonstrated knowledge and experience of health and safety
  • - Membership of IWFM or another FM qualification
  • - Strong IT skills
  • *Essential experience*
  • - Experience of managing residential blocks
  • - Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative
  • - Experience in facilities management or property management role
  • - Setting and management of budgets
  • - Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations.
  • - Experience of using property management systems (TRAMPS, Filestore, Vanitfy would be an advantage)
  • - Experience in the use of online environmental, health and safety management and compliance systems (e.g RiskWise)
Benefits
  • - Hybrid working - to give you the flexibility you need
  • - Holidays: 25 days increasing in line with length of service to a maximum of 30 days
  • - Enhanced auto enrolment pension scheme - to help you save for the future
  • - Life assurance - to protect your loved ones should the worst happen
  • - Interest free season ticket loans
  • - Cycle to work scheme - discounted bicycles
  • - Flu and eye care vouchers - to keep you healthy
  • - Employee Assistance Programme - 24/7 health & wellbeing support
  • - Help@Hand Remote GP app - to give you and your family access to medical experts quickly
  • - Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
  • - Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more
  • Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:**
  • - Purchasing up to 5 days additional holiday
  • - Discounted gym membership
  • - Discounted dental insurance
  • - Discounted private medical insurance for family cover
  • - Discounted critical health insurance and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
facilities managementbudget managementhealth and safety complianceproblem solvingproject management
Soft Skills
leadershipcommunicationrelationship buildingprocess improvement
Certifications
IOSHNEBOSHIWFM membership