Senior Facilities Manager

Cluttons

full-time

Posted on: 12/31/2025

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Senior

About the role

- Manage all hard and soft service providers, monitoring SLAs and KPIs and re-tendering to ensure delivery of an efficient, quality and value for money service for our clients and the occupiers of their buildings/sites
- Assist in the preparation and managing budgets in accordance with the RICS code of practice
- Monitoring and control of budget expenditure in tandem with Cluttons client accounting team
- Lead and develop FM team, Gardeners & Porters across the portfolio.
- Assist in the Control of all Environmental and Health and Safety, ensuring compliance across all buildings and sites with legislation, codes of practice and Cluttons policies and procedures
- Visiting and inspecting buildings and sites as necessary to ensure, as a minimum, key deliverables are met
- Support capital/refurbishment projects.
- Maintain accurate records via the systems used within the business.
- Assist with internal and external parties in relation to project works across the portfolio
- Regular and accurate reporting to the partners/property managers, clients and Cluttons H&S director
- Dealing with ad hoc queries and tasks from the property management team, clients and occupiers
- Developing and building good working relationships with residents & leaseholders to resolve issues promptly and professionally
- Drive process improvements & service levels across the portfolio.

*Essential qualifications*
- Proven experience in facilities management, preferably in a residential setting
- IOSH/NEBOSH qualification or demonstrated knowledge and experience of health and safety
- Membership of IWFM or another FM qualification
- Strong IT skills
*Essential experience*
- Experience of managing residential blocks
- Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative
- Experience in facilities management or property management role
- Setting and management of budgets
- Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations.
- Experience of using property management systems (TRAMPS, Filestore, Vanitfy would be an advantage)
- Experience in the use of online environmental, health and safety management and compliance systems (e.g RiskWise)

Benefits

- Hybrid working - to give you the flexibility you need
- Holidays: 25 days increasing in line with length of service to a maximum of 30 days
- Enhanced auto enrolment pension scheme - to help you save for the future
- Life assurance - to protect your loved ones should the worst happen
- Interest free season ticket loans
- Cycle to work scheme - discounted bicycles
- Flu and eye care vouchers - to keep you healthy
- Employee Assistance Programme - 24/7 health & wellbeing support
- Help@Hand Remote GP app - to give you and your family access to medical experts quickly
- Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
- Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more
Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:**
- Purchasing up to 5 days additional holiday
- Discounted gym membership
- Discounted dental insurance
- Discounted private medical insurance for family cover
- Discounted critical health insurance and more

Tip: use these terms in your resume and cover letter to boost ATS matches.

facilities managementbudget managementhealth and safety complianceproblem solvingproject management

leadershipcommunicationrelationship buildingprocess improvement

IOSHNEBOSHIWFM membership