Lead Product Manager, Digital Account Opening
Clutch
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Lead the Digital Account Opening (DAO) product line and elevate scaling of solutions across the consumer banking suite.
- Serve as the connective tissue across Product, Engineering, Design, Implementation, Support, and Customer Success to transform one-off requests into scalable patterns.
- Mentor and coach Product Managers to adopt pattern-driven product development and catalog “golden paths.”
- Audit current tickets, implementations, and DAO funnels; publish Top 10 Patterns and an initial decision rubric for one-offs.
- Launch the Golden Config Library and sandbox harness; define DAO Health Score (conversion, funding, abandonment, NIGO, activation) and set alerts; pilot Maturation Review with institutions.
- Deliver platform-level pattern releases (e.g., Tracking Records Framework, Eligibility Engine v1) and achieve >30% reduction in median implementation time.
- Establish systemic processes for triage taxonomy, decision rubric, and intake loops; partner with Customer Success to improve post-launch outcomes quarter-over-quarter.
Requirements
- 7+ years of product management experience, ideally in fintech, SaaS, or enterprise platforms.
- Proven ability to scale product lines from one-off solutions to reusable frameworks.
- Strong cross-functional leadership, able to partner with Engineering, Design, Implementation, Support, and CS.
- Track record of mentoring PMs and elevating product craft.
- Comfort with complex technical domains (e.g., banking cores, integrations, rules engines).
- Analytical and data-driven mindset, with experience building metrics frameworks and feedback loops.
- Excellent communication skills, able to translate complexity into clarity for both internal teams and customers.