CLUSE

Sales

• Processing and approving new orders;
• Invoicing dispatched order and assisting customers with tracking;
• Setting up new customers accounts in the ERP system (Netsuite);
• Handling paid repairs and warranty requests;
• Solving any ad hoc requests from your customers (e-mails and phone calls);
• Executing tasks specific to your key accounts.

Sales Support – Spain, Benelux, Distributors

Customer Support

• Manage the order process for B2B customers: order placement, approval and release, shipment tracking and invoicing;
• Ensure that all the customer information is correct and up to date in our systems;
• Provide exceptional support to their accounts: addressing inquiries related to orders, shipping, returns, product information, and more. They do this via email (unified inbox and personal email) and telephone;
• Collaborate with cross-functional teams, such as Customer Support and Product Development, to enhance the overall customer journey;
• Create and adjust sales orders, replacement orders and credit memos, accordingly;
• Advise the accounts on the most appropriate assortment, including best performing items and new collections;
• Update customers on upcoming offers, holidays, price changes, or any other information relevant to their operations;
• Monitor customer satisfaction;
• Track performance vs forecast and report internally.

Sales Support – Spain, Benelux, Distributors

B2B Support Specialist