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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing first-line IT support, including hardware and software installation, configuration, and maintenance. Proficient in incident management, user documentation, and supporting IT projects to enhance operational efficiency.
Highest-signal resume keywords
First-Line IT SupportHardware Installation and MaintenanceIncident ManagementUser Documentation CreationCloud Solutions Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware ConfigurationSoftware InstallationIncident ResolutionUser Guide CreationCloud Integration Monitoring
Soft Skills
Logical ThinkingService-Minded AttitudeStrong Communication SkillsEager to LearnFlexibility
Tools & Technologies
Meeting-Room EquipmentLaptopsPeripherals
Industry Keywords
IT SupportOnboardingOffboardingProcess ImprovementsIT Projects
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Provide first-line support for incidents and requests;
- Install, configure, and maintain hardware (laptops, peripherals, meeting-room equipment) and software;
- Assist with on- and offboarding of employees: ICT equipment, accounts and authorizations;
- Create and maintain user guides and internal documentation;
- Identify, analyse, and follow up on problems; manage incidents through to resolution;
- Monitor our cloud solutions and integrations to ensure maximum uptime;
- Support small IT projects, such as roll-outs of new tools or process improvements.
Requirements
What you’ll need- Logical thinker with a passion for information technology
- Eager to learn
- Flexible, service-minded, and with a hands-on mentality
- Strong communication skills in English
- Available 5 days a week, of which at least 3 days in our Amsterdam office.
Benefits
Comp & perks- 500,- euros gross a month internship compensation
- 1 day off per month based on 40-hours per week
- Employee discount on our own products
- A CLUSE product of your choice as a welcome gift
- Company laptop
- An inspiring office @ Houthavens, Amsterdam
- Flexible work-from-home policy
- Regular social events you definitely want to attend, organized by our Social Events Team.
