Senior Commercial Account Specialist

CLUSE

Senior Commercial Account Specialist managing end-to-end order processes for B2B partners at CLUSE. Focus on commercial relationships, sales forecasts, and cross-functional collaboration.

Posted 6/29/2026full-timeAmsterdam • 🇳🇱 NetherlandsSeniorWebsite

About the role

Key responsibilities & impact

Own the end-to-end order management process for a portfolio of B2B partners: order creation, approval and release, shipment tracking, and invoicing;
Take commercial ownership of your accounts: build and maintain sales forecasts, follow up against forecast, and flag risks and opportunities early;
Advise partners on the most appropriate assortment, including best-performing items, new collections, reorders and sell-through improvement;
Monitor and analyse account performance and order patterns to identify growth opportunities and at-risk accounts and turn that into concrete actions;
Prepare and present account reviews and internal reporting on portfolio performance versus forecast;
Collaborate cross-functionally with Sales, Logistics, Finance, Customer Support and Product Development to deliver a strong and consistent partners experience;
Contribute to best practice within Sales Support, supporting process improvements and the commercial development of the team.

Requirements

What you’ll need

Minimum 3 years of experience in a commercial, account management or senior sales support role;
Excellent written and spoken communication skills in French and English;
An additional language such as Dutch, German or Spanish is a strong plus;
A genuinely commercial mindset: comfortable with forecasting, sell-through and turning data into action, alongside strong operational accuracy;
Confident working with numbers and reporting; hands-on experience with forecasting and forecast follow-up is a clear advantage;
Experience with MS Office. Knowledge of Netsuite, Shopify, Claude and/or Gorgias is a plus;
You pick up new systems and processes quickly;
You are customer-oriented, proactive and analytical, and you balance service with sound commercial judgement;
You are available 5 days a week.

Benefits

Comp & perks

We offer a salary in line with industry standards;
25 holidays per year on a full-time basis (40 hours);
8% holiday allowance and pension scheme;
Travel allowance if you live more than 10 km from the office;
Employee discount on CLUSE products and a CLUSE product of your choice as a welcome gift;
Company laptop and phone;
An office with a beautiful view over the Houthavens;
Flexible work-from-home policy (three days office - two days at home);
Fun events organized by the Social Events Team that you definitely do not want to miss!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Sales ForecastingOrder ManagementData AnalysisReportingOperational Accuracy

Soft Skills

Customer-OrientedProactiveAnalyticalStrong Communication