Clover Health

Medical Director

• Lead Clinical Product Development: Serve as a key clinical voice across cross-functional teams (Product, Engineering, Design, Analytics), ensuring every feature built reflects the reality of everyday practice and drives clinical utility.
• Translate Clinical Reality to Product Design: Bridge the gap between clinical practice and software development. Translate complex care workflows, documentation needs, and value-based care levers into clear, actionable clinical requirements.
• Be the Voice of our Clinician Users: Work alongside user research and analytics to synthesize provider feedback, champion the end-user experience, and hold product teams accountable to high standards of clinical usability and safety.
• Drive Quality & Pre-Launch Standards: Establish pre-launch clinical QA standards and validation processes to guarantee that new platform tools are intuitive, safe, and efficient before they reach clinicians.
• Monitor Industry Trends: Stay ahead of emerging technologies and evolving practices in primary care and value-based care to identify unmet user needs and future product opportunities.

Medical Director, Clinical Product

DevOps Engineer

• Build systems for declarative application and infrastructure lifecycle management, including continuous deployment, continuous integration, Kubernetes cluster management, and service/workload inventory.
• Prioritize and troubleshoot infrastructure issues, minimizing downtime and responding to alerts efficiently.
• Contribute to setting the direction of the Site Reliability Engineering (SRE) team, ensuring goals align with Counterpart Health’s company-wide objectives.
• Foster a collaborative, high-performance culture that promotes motivation, innovation, and cross-disciplinary teamwork.
• Streamline and automate infrastructure processes, including delivery pipelines and database changes.

Senior Site Reliability Engineer

General

• Deliver preventive care to Clover members remotely via Clover’s proprietary software platform as well as approved third party video apps.
• Complete a comprehensive review and assessment of a member's medical history, physical health, environment and psycho-social status.
• Document progress notes, prepare member workups and encounter summaries using Clover Assistant and EMR.
• Help at-risk members transition from the hospital and other facilities to their own home.
• Create personalized care plans in coordination with the member's primary care physician.
• Actively close gaps in care, which may include ordering labs, writing prescriptions with collaboration of the Primary Care Provider or collaborating physician, and coordinating physician follow up.
• Perform point of care labs and diagnostic testing, such as A1c, spirometry, and other tests as applicable.
• Activities will support Clover Care Visit program goals including accurate documentation of member health conditions, high performance on federal quality measures, and successful referral to network providers and internal Clover clinical teams to improve care and outcomes.
• Completed visits include member specific AthenaNet and Clover Assistant (CA) visit documentation completed, electronically signed and closed according to Clover policy:
• All AthenaNet visit documentation tabs completed according to visit type.
• All applicable orders, referrals, gaps in care, PCP Letter, Follow up visit sections and Clinical Inbox and care coordination tasks are completed.
• Visit specific CPT codes added in AthenaNet Billing Tab.
• All CA visit tasks addressed, signed and autoloaded to AthenaNet visit.
• Coordinate and communicate with members’ interdisciplinary care teams.
• Participate in ongoing training and meetings remotely.
• Comply with all Clover Care Service policies, procedures, standards of care and workflows.
• Perform other duties as assigned.

Part-Time Nurse Practitioner

Buyer

• Build and maintain strong relationships with suppliers and serve as a primary point of contact for vendor inquiries, renewals, and procurement requests.
• Partner with cross-functional stakeholders including IT, HR, Finance, Marketing, Operations, and Legal to support procurement initiatives and business needs.
• Manage contract renewals and assist with sourcing, supplier selection, and procurement activities.
• Negotiate pricing, payment terms, and other commercial terms for vendor contracts.
• Contract review activities, including reviewing commercial terms, identifying risks, and assisting with basic contract redlining in accordance with Procurement and Legal contracting standards.
• Collaborate with cross-functional workstream approvers to facilitate contract review, approval, and execution processes.
• Maintain supplier, contract, and procurement records within the contract lifecycle management system.
• Ensure compliance with procurement policies, approval requirements, signatory and contracting processes.
• Support spend analysis, reporting, and continuous improvement initiatives across the procurement function.

Full-stack Engineer

• Design and champion internal Quality Programmes: Drive engineering-wide process changes and ensure pods adopt new reliability standards without friction. You will operate with a product-owner mindset to define and evangelize the internal reliability roadmap.
• Define and enforce hard metrics: Measure and establish hard quality telemetry (e.g., DORA metrics, bug-to-deploy ratios, SLIs/SLOs) to create a quantifiable baseline for platform reliability.
• Architect Shift-Left Pipeline Gates: Weave automated Performance, Security, and Accessibility checks directly into the CI/CD pipeline at the PR level in tight partnership with Eng Core.
• Build Real-World Load Testing: Shift load and performance testing left for every customer onboarding, validating real-world assumptions.
• Engineer Synthetic Data & Production Canaries: Build the architecture for safe synthetic data injection to unblock heavy load-testing and live-production canaries, strictly isolating test data from authentic user telemetry.
• Leverage Generative AI Tooling: Actively utilize AI assistants (e.g., Gemini, Claude, Cursor, Codex) to accelerate the development of testing frameworks, automate infrastructure code, and design advanced testing architectures.
• Drive Tooling Consolidation: Lead the technical migration away from expensive, legacy testing infrastructure to a unified, AI-supported automation stack.
• Help define and maintain development practices: Enable fast iteration while ensuring quality, including writing tests and documenting key implementations.

Software Engineer – Engineering Productivity

Chief of Staff

• Serve as Strategic Proxy: Act as the CEO's trusted proxy — not just an advisor, but someone who can represent her in high-stakes rooms and make decisions on her behalf.
• Ruthlessly Prioritize: Force-rank initiatives against growth, quality, and financial objectives. Own the strategic roadmap and ensure the organization focuses on work that moves the business.
• Drive Cross-Functional Execution: Orchestrate complex initiatives across clinical, operations, finance, and growth. Align leaders around clear decisions. Build accountability mechanisms that stick.
• Build Operating Systems: Establish the rhythms, tracking mechanisms, and decision cadences the CEO needs to run the business effectively.
• Harness AI and Emerging Technology: Identify opportunities to deploy AI-powered tools that accelerate execution, improve decision quality, and unlock operational leverage.
• Prepare Executive Materials: Create high-quality narratives and presentations for the CEO, Board, and executive stakeholders.
• Influence Without Authority: Build trust across the organization. Rally leaders around shared priorities.
• Navigate Ambiguity: Provide clarity when the path forward is uncertain and facilitate thoughtful alignment when priorities are in conflict.

Chief of Staff to CEO, Medicare Advantage

QA Engineer

• Provide clinical expertise support for Clover vendors and Medical Directors.
• Create and assign inter-rater reliability reviews to RN reviewers and Medical Directors.
• Complete monthly MD Quality Assurance (QA) reviews to ensure clinical compliance with Medicare regulations.
• Service line clinical reviews.
• Clinical Medical Record Review Subject Matter Expert (SME).
• Identifying clinical opportunities for improvement and communicating to upper management.
• Tracking clinical performance and evaluation of vendors medical reviewers.
• Clinical support for new medical review process implementations.
• Monitor and track CMS Medicare clinical updates that impact Clover clinical processes, partner with management to implement clinical changes.
• Displays Flexibility to adjust work based on new challenges or feedback.
• Clinical collaboration with cross-functional departments.

Registered Nurse, Medicare Quality Assurance Reviewer

Network Operations

• Hold accountability for the accuracy, regulatory compliance (CMS), and publication of the consumer-facing Provider Directory, implementing strict controls to minimize data discrepancies.
• Serve as the end-to-end owner of the PDM Platform. Champion the data architecture strategies required to ingest diverse API feeds (NPPES, CAQH, provider rosters, webscraping) into our data warehouse, applying weighted scoring and business rules to build a high-fidelity provider data environment.
• Partner closely with the Chief Medical Officer (CMO), who chairs the committee, to own the end-to-end business operations of the enterprise Credentialing Committee. Ensure monthly meetings are executed seamlessly and that our third-party credentialing vendor arrives fully prepared with all necessary cases, files, and documentation for review in compliance with NCQA and regulatory standards.
• Act as the primary lead for the strategic oversight of our third-party credentialing partners and BPaaS operational vendors. Establish rigorous data-driven performance metrics, hold partners to high operational standards, and seamlessly synchronize external workflows with internal goals.
• Spearhead the integration of advanced AI and Large Language Models (LLMs) to automate manual provider data updates, optimize validation pipelines, and proactively identify directory inaccuracies.
• Directly manage, mentor, and scale a highly skilled, fully remote network operations team, fostering an inclusive culture centered on accountability, technological fluency, and precision.
• Provide the overarching strategic vision for network operations. Act as an executive unblocker, driving rapid, successful resolution to open, complex projects across Clinical, Claims, Product, Compliance, and Configuration teams.

Director, Network Operations

• Lead and grow our SRE team of ~10 engineers, including hiring, retention, career development, and performance management across multiple time zones (US, HK, NZ).
• Build strategic partnerships with product engineering pillars — shifting SRE from reactive, ticket-based support to proactive co-ownership of reliability outcomes.
• Scale our multi-tenant infrastructure to support new customer onboarding and growing patient populations.
• Own cloud cost management and FinOps practices, building frameworks that balance cost control with reliability and performance.
• Champion developer self-service and platform engineering. Build self-service capabilities so product teams can manage routine operations without filing SRE tickets. Establish SLOs/SLIs for critical services and improve alert quality so every page is meaningful.
• Ensure the SRE team is fully leveraging AI tooling in their workflows — using tools like Claude Code for IaC generation, log analysis, root cause investigation, and automating repetitive work — at the same level as the rest of engineering.

Senior Manager, Site Reliability Engineering

Software Engineer

• Own the Interventions technical roadmap, driving the strategy for improved clinical data accuracy and the effective closure of clinical care gaps.
• Lead the diagnostic precision strategy by optimizing assessment surfacing, implementing member-specific modeling, and advancing the extraction of high-quality evidence from clinical data sources.
• Oversee the scaling of Interventions systems to accommodate a rapidly growing member base, including the core data infrastructure overhaul and ensuring ML pipeline stability through decoupling and improved QA environments.
• Manage cross-functional partnerships with Clinical Operations, Product, and cross-functional teams’ leadership to ensure technical investments remove clinical bottlenecks and improve plan performance.
• Drive the adoption of an AI-powered Software Development Life Cycle (SDLC), leveraging AI tools to accelerate coding, testing, and deployment processes while maintaining stringent code quality and security standards.

Director, Engineering – Interventions

Analyst

• Advance compensation transparency and understanding across Clover and enhance manager decision-making through creative application of AI
• Leverage AI tools (e.g., ChatGPT, Claude) to improve compensation workflows, automate data analysis, and strengthen reporting and insights generation
• Identify and implement AI-driven solutions to automate compensation processes such as salary survey submissions, job leveling, salary band assignment, and compensation analytics
• Drive advancement of the People Operations team’s AI maturity by testing, piloting, and scaling new tools and methodologies across functions
• Develop and document compensation policies, practices, and AI-enabled workflows that improve efficiency and scalability
• Administer the compensation structure and job architecture, providing expert compensation guidance, execution, and education
• Collaborate with HR Business Partners, recruiters, and managers to develop and implement targeted compensation solutions including guidance for new hires, promotions, retentions, and ad-hoc compensation adjustments
• Lead end-to-end planning and execution of the annual compensation cycle, bonus cycle, and support annual and off-cycle equity grant processes
• Support administration of Clover’s equity programs, including annual refresh grants, new-hire grants, promotional grants, and ESPP administration
• Partner with Legal, Finance, Payroll, HRIS, and external equity administration providers to support compliance with SEC regulations, tax reporting requirements, accounting treatment, and internal controls
• Support statutorily required auditing, reporting, reconciliations, and documentation related to equity compensation programs and stock administration
• Assist with preparation of analyses, modeling, and materials for senior executives and the Compensation Committee/Board of Directors related to compensation and equity programs
• Help maintain equity compensation guidelines, governance documentation, and employee education materials

Senior Compensation & Stock Analyst

Bilingual

• Engage and provide telephonic care coordination and management to identified patient populations
• Collaborate with members of Clover clinical teams
• Initiate referrals to specialty services and foster continuity of care
• Create personalized care plans for each member
• Document all member care activities and escalate findings
• Coordinate with the interdisciplinary team and outpatient providers
• Provide telephonic teaching and counseling in health promotion and disease management
• Attend regular ongoing meetings
• Demonstrate flexibility in assignments within Clover’s Clinical Programs
• Advocate for members to ensure needs and choices are represented
• Participate in ongoing professional development

Bilingual Spanish, RN Care Manager

Accounts Payable

• Review and approve T&E reports to ensure all expenses adhere to company policy and are properly documented.
• Serve as the primary point of contact for employees regarding T&E policy questions and report submissions.
• Communicate with associates company-wide to resolve any discrepancies or deviations from policy.
• Recommend and help implement process improvements and automation opportunities within T&E workflow.
• Process vendor invoices accurately and efficiently, ensuring proper coding and approvals.
• Manage vendor relations, including responding to inquiries and resolving payment issues.
• Assist with monthly and quarterly financial close processes, including preparing accrual, journal entries and reconciliations for AP and T&E accounts.
• Maintain organized and accurate financial records.
• Recommend and help implement process improvements and automation opportunities within AP workflow.
• Generate and analyze reports on T&E spending trends and compliance metrics.
• Provide insights to management on T&E performance and areas for improvement.
• Support internal and external audits by providing documentation and analysis as needed.

Accounts Payable Analyst

Data Analyst

• Build and maintain core Value-Based Care (VBC) performance metrics across risk, quality, utilization, and cost domains, including HCC capture rates, RAF scores, PMPM trends, and inpatient/ED utilization rates.
• Develop customer-facing analytics, reports, and dashboards that surface actionable performance insights for payer and provider partners in a clear, narrative-driven format.
• Analyze Medicare Advantage performance data, including risk adjustment, quality bonus payments, and benchmark performance, to identify gaps, trends, and opportunities at the patient, provider, and market level.
• Translate complex data findings into executive-ready narratives: written summaries, slide-ready visuals, and structured QBR materials that tell a coherent story about performance and next steps.
• Conduct deep-dive utilization and cost analyses, including high-cost claimant reviews, avoidable utilization patterns, and specialty/pharmacy spend trends, to identify levers for improvement.
• Partner with Customer Success and Provider Operations teams to prepare and deliver performance reviews (QBRs, monthly reporting packages) that communicate value and surface priority action areas for each customer.
• Collaborate with Data Engineering to validate claims and clinical data pipelines, flag anomalies, and ensure metric consistency across customer populations.
• Contribute to the development of scalable analytics infrastructure: reusable SQL libraries, metric definitions, and documentation that enable the team to move faster.

Data Analyst, Value-Based Care Analytics

• Proactively identify and monitor which healthcare facilities consistently generate high-quality, usable clinical documents (e.g., EHRs, discharge summaries, procedure notes) to precisely locate and quantify data gaps.
• Conduct deep-dive analyses by mapping and correlating facility-specific data across disparate sources like structured claims, clinical care summaries (CCDAs), and ADT messages to uncover systematic patterns of missingness, latency, or incongruence in clinical records.
• Establish and maintain clear, transparent reporting on ADT coverage across key geographic, organizational, and technological dimensions (e.g., by county, facility, and underlying EMR system).
• Based on rigorous analysis of data flow and quality, recommend and guide the implementation of optimal technical configurations for existing data vendors (e.g., Bamboo Health, PCC, Experian, HSX).
• Conduct comprehensive evaluations and proof-of-concepts for potential new data integration technologies (e.g., Kno2 vs. Particle Health) to assess viability, quality improvements, and strategic fit.
• Systematically determine the existence and completeness of documentation associated with specific patient visits or encounters.
• Develop a data-driven framework for prioritizing facility targets for direct data acquisition, assessing impact, cost-effectiveness, and technical feasibility.
• Inform and guide vendor strategy around national initiatives such as TEFCA and QHIN adoption, ensuring Counterpart Health is positioned for compliant, high-quality data exchange.
• Partner cross-functionally with Product Managers to define data requirements, Engineers to implement reliable pipelines, and Clinical teams to validate data quality and clinical utility.
• Act as a critical liaison to identify and remove operational and technical bottlenecks, ensuring a predictable, scalable, and reliable clinical data flow across all customer markets.