CloudHesive

Cloud Engineer

• Amazon Connect implementations, migrations, and upgrades across inbound, outbound, and omnichannel deployments.
• Design contact flows, routing logic, conversational AI (Amazon Lex V2), Contact Lens, and Amazon Q in Connect.
• Integrate Connect with CRM platforms (Salesforce, Dynamics, ServiceNow) and configure channels including chat, SMS, WhatsApp, and email.
• Manage telephony provisioning, instance security (SAML/SSO, HIPAA, PCI), and CTR analysis pipelines using Kinesis, S3, and Athena.
• Lead Landing Zone buildouts, complex migrations, and Well-Architected Reviews on AWS.
• Implement IaC with Terraform and CloudFormation, CI/CD pipelines, and security best practices (IAM, VPC, encryption).
• Administer Windows/Linux environments and DevOps tooling (Docker, Ansible, Jenkins, GitHub Actions).
• Lead 300-level technical sessions and architecture workshops for both technical and executive audiences.
• Support SOW scoping, effort estimation, and pre-sales activities, and author technical documentation (architecture docs, runbooks, KT materials).
• Participate in 24/7 on-call rotation for managed services support.

Cloud Engineer – Amazon Connect

• Manage and support cloud environments across AWS services including EC2, ECS, EKS, ALB, RDS, VPC, VPNs, S3, and CloudFront
• Troubleshoot infrastructure and application incidents across multiple customer environments
• Implement monitoring and alerting to maintain system reliability and availability
• Collaborate with engineering teams on automation initiatives and Infrastructure as Code deployments
• Support containerized and cloud-native workloads
• Assist with performance optimization, cost optimization, and architecture improvements
• Provide technical support and guidance to customers and internal teams
• Participate in operational processes including incident response and on-call rotations

Sales

• Colaborar con el equipo comercial para identificar, calificar y desarrollar oportunidades de servicios consultivos sobre AWS en la región
• Participar en discovery calls, workshops y reuniones con clientes
• Proponer proactivamente mejoras y nuevos casos de uso sobre AWS
• Liderar la elaboración de propuestas técnico-comerciales
• Acompañar pruebas de concepto y validaciones
• Identificar oportunidades de upsell y cross-sell
• Asegurar la transición ordenada de oportunidades ganadas hacia delivery
• Contribuir a la práctica de preventa con activos reutilizables, plantillas y metodologías
• Mantenerse actualizado sobre tendencias cloud y nuevas capacidades de AWS

Cloud Engineer – Amazon Connect

Cloud Engineer

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