Cloud Engineer – Amazon Connect

CloudHesive

Seeking a Cloud Engineer with Amazon Connect expertise for the Professional Services team. Responsible for high-complexity contact center and cloud infrastructure engagements.

Posted 6/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AnsibleAWSCloudDockerJenkinsLinuxServiceNowTerraform

About the role

Key responsibilities & impact

Amazon Connect implementations, migrations, and upgrades across inbound, outbound, and omnichannel deployments.
Design contact flows, routing logic, conversational AI (Amazon Lex V2), Contact Lens, and Amazon Q in Connect.
Integrate Connect with CRM platforms (Salesforce, Dynamics, ServiceNow) and configure channels including chat, SMS, WhatsApp, and email.
Manage telephony provisioning, instance security (SAML/SSO, HIPAA, PCI), and CTR analysis pipelines using Kinesis, S3, and Athena.
Lead Landing Zone buildouts, complex migrations, and Well-Architected Reviews on AWS.
Implement IaC with Terraform and CloudFormation, CI/CD pipelines, and security best practices (IAM, VPC, encryption).
Administer Windows/Linux environments and DevOps tooling (Docker, Ansible, Jenkins, GitHub Actions).
Lead 300-level technical sessions and architecture workshops for both technical and executive audiences.
Support SOW scoping, effort estimation, and pre-sales activities, and author technical documentation (architecture docs, runbooks, KT materials).
Participate in 24/7 on-call rotation for managed services support.

Requirements

What you’ll need

5+ years of experience in technology operations, professional services, or cloud engineering.
3+ years of hands-on Amazon Connect implementation experience in a professional services or consulting capacity.
Demonstrated subject matter expertise in Amazon Connect and at least one additional AWS specialty domain.
Proven experience leading customer-facing technical engagements at an enterprise or government scale.
Experience in regulated environments (HIPAA, PCI, CMMC Level 2 / FedRAMP) preferred.
Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.
Strong technical writing skills — able to produce architecture documents, runbooks, and customer-facing deliverables independently.
Excellent verbal communication — comfortable leading 300-level sessions with mixed technical and executive audiences.
Collaborative team player capable of delegating to and mentoring Secondary Engineers.
Self-directed with strong time management across multiple concurrent customer engagements.

Benefits

Comp & perks

Competitive compensation
Comprehensive benefits
Training on cutting edge technology and partners (AWS)
Flexible work schedule
Responsible time off
Kitchen filled with snacks chosen by employees
Mentoring and community involvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Amazon Connectconversational AIAmazon Lex V2KinesisS3AthenaTerraformCloudFormationCI/CDDocker

Soft Skills

technical writingverbal communicationcollaborativedelegationmentoringself-directedtime management