Cloudflare

Customer Solutions Engineer

Cloudflare

full-time

Posted on:

Location Type: Hybrid

Location: Bengaluru • India

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Tech Stack

DNSFirewallsJavaScriptPythonTCP/IP

About the role

  • As a critical member of the Account Team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers:
  • You will be part of a regional team and will work closely with CSMs working with the regional customers of Cloudflare
  • From a technical perspective, as part of the account team, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices
  • Ensure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topics
  • Provide customers with clear proactive technical guidance and expertise across all our products
  • Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
  • Proactively identify opportunities for expansion for existing customers
  • Promote retention by capturing and communicating gaps in product or features
  • Contribute towards the success of the CSE role through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices
  • The role requires 15-30% travel to attend meetings with customers, attend conferences, and other industry events

Requirements

  • Deep understanding of how the internet works and the desire to expand that knowledge.
  • Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
  • Reverse and forward proxies and the applications of both
  • Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
  • Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3
  • Enjoying the adventure of troubleshooting and solving technical problems
  • Understanding why Cloudflare plays an increasingly important role on today’s internet
  • Demonstrated experience with a coding language (e.g. JavaScript, Python,etc) and a desire to expand those skills
  • Technical curiosity and passion: ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
  • Ability to manage a project, work to deadlines, and prioritize between competing demands
  • Ability to read and write in an additional APAC language
Benefits
  • Cloudflare is proud to be an equal opportunity employer.
  • We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
  • All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
  • We are an AA/Veterans/Disabled Employer.
  • Cloudflare provides reasonable accommodations to qualified individuals with disabilities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
TCP/IPTLSDNSHTTPJavaScriptPythonFirewallsWAFsBot ManagementRate Limiting
Soft Skills
technical advisorrelationship buildingproblem solvingproject managementtime managementcommunicationknowledge sharingtechnical curiosityprioritizationcollaboration