Customer Solutions Engineer
Cloudflare
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Tech Stack
About the role
- Be the trusted technical advisor throughout a customer’s lifecycle.
- Help customers understand and utilize the Cloudflare platform.
- Work closely with the Customer Success Manager and other teams.
- Serve as a trusted technical advisor and help expand existing business.
- Deliver timely and organized onboarding for customers.
- Ensure customer retention and expansion through relationship building.
- Provide customers with clear proactive technical guidance.
Requirements
- 10 years of prior post-sales customer relationship management
- Deep understanding of how the internet works and a desire to expand that knowledge.
- Ability to proactively identify and solve problems.
- Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash).
- Technical curiosity and passion; staying up to date with industry trends.
- Ability to manage projects, work to deadlines, and prioritize demands.
- Fluent in English and Russian, Ukrainian, or Hebrew is a must.
Benefits
- Cloudflare is proud to be an equal opportunity employer.
- Committed to providing equal employment opportunity for all.
- Valuing diversity and inclusiveness.
- Providing reasonable accommodations to qualified individuals with disabilities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PythonJavaScriptBash
Soft Skills
customer relationship managementproblem solvingproject managementorganizational skillsrelationship buildingcommunication