Data Center DCIM Program Lead – Infrastructure Operations
Cloudflare
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • California • Colorado • United States
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Job Level
About the role
- Own the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand.
- Collaborate strategically with cross-functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives.
- Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs).
- Drive a culture of continuous improvement by championing standardization, optimization, and automation.
- Own incident response, root cause analysis (RCA), and executive-level communication during critical events.
- Foster a best-in-class operations team by bringing fresh perspectives, leadership acumen, and a focus on employee engagement.
- Change Policy Architect: Design and enforce the global DCIM Workflow and Change Management policies (MAC process), ensuring strict ITIL/ITSM compliance across IT, Facilities, and Deployment teams worldwide.
- Technical Integration Leader: Support the complex, bi-directional API/database integration between Nlyte and core enterprise systems (ERP, CMDB, etc) to automate asset management and trigger workflow requests.
- Capacity Strategy: Partner with the DCIM Analyst and our Capacity Planning team to develop forward-looking capacity models, ensuring resource availability and optimization for new services like Workers AI and R2.
- Governance & Leadership: Establish and track key operational metrics (e.g., Workflow Compliance KPIs, Data Accuracy Rate), providing executive reporting on infrastructure risk.
- Lead and mentor the DCI Administrator and Analyst and members across the Infrastructure Engineering organization.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience.
- 7+ years in Infrastructure/Data Center Operations, including inventory control and asset lifecycle.
- 4+ years managing a major DCIM platform (Nlyte preferred).
- Proven ability to lead complex, cross-functional programs and manage vendor relationships in a high-velocity environment.
- Experience with leading change management in ERP and asset management transformation efforts.
- Expert with ERP asset management and maintenance management functionalities.
- Expert-level knowledge of ITIL v4, particularly Change and Configuration Management, with demonstrable experience enforcing standards at a global scale.
- Strong understanding of Data Center infrastructure, including data center hardware (servers, storage, networking equipment) and their configurations.
- Ability to analyze complex data and generate detailed reports.
- Exceptional attention to detail and strong organizational skills.
- Excellent problem-solving and root cause analysis capabilities.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and present recommendations to various stakeholders.
- Customer service-oriented with a proactive and collaborative team approach.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API integrationdatabase integrationasset managementcapacity planningdata center operationsITIL v4change managementERPDCIMroot cause analysis
Soft skills
leadershipcommunicationcollaborationproblem-solvingorganizational skillsattention to detailcustomer servicecontinuous improvementmentoringstrategic thinking
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in Computer ScienceBachelor's degree in Business AdministrationITIL certification