Customer Success Manager
Halcyon
Cloud
Senior Customer Solutions Architect
Cloudflare
full-time
Posted on:
Origin: • 🇺🇸 United States • District of Columbia
Visit company websiteSalary
💰 $165,000 - $252,000 per year
Job Level
Senior
Tech Stack
CloudCyber SecurityDNS
About the role
- Serve as the senior-most technical expert and advisor in the post-sales team for strategic, technically complex customers.
- Work onsite and embedded with customers to solve real-world challenges and maximize value of Cloudflare solutions.
- Engage as a trusted advisor to understand customer infrastructure, challenges, and goals; architect scalable solutions.
- Diagnose complex technical issues and collaborate with support and product teams to deliver strategic solutions.
- Represent Cloudflare at conferences, webinars, and customer events; write knowledge articles and white papers.
- Collaborate with Customer Success, Support, Sales, Partners, Product Management, and Engineering to advocate for customer needs.
- Mentor and upskill internal teams and junior technical resources; contribute to best practices and product feedback.
Requirements
- 10+ years of experience in a technical customer-facing role such as Solutions Architect, Technical Account Manager, or similar, ideally in cloud networking, security, or web infrastructure.
- Extensive knowledge of networking protocols, cybersecurity, web performance, and cloud infrastructure.
- Experience working with Cloudflare products or similar web infrastructure and security solutions is highly desirable.
- Exceptional written and verbal communication skills, with experience presenting complex topics to technical and non-technical audiences.
- Proven track record of speaking at conferences, writing technical articles, and establishing yourself as a thought leader in a technology field.
- Strong consultative skills, with a history of effectively solving complex technical problems in customer environments.
- Ability to translate customer requirements into practical, scalable solutions that align with Cloudflare’s technology stack.
- Prior customer onsite placement experience is a plus.
