Sustainability Customer Success Manager
Code Gaia
Principal Customer Success Manager
Cloudflare
full-time
Posted on:
Location Type: Hybrid
Location: Munich • 🇩🇪 Germany
Visit company websiteJob Level
Lead
Tech Stack
CloudDNS
About the role
- Serve as the most senior post-sale point-of-contact, building deep, trusted relationships with C-level executives (CIO, CISO, CTO) and other strategic stakeholders within your assigned accounts.
- Lead the development, alignment, and execution of joint, multi-year Customer Success Plans that translate Cloudflare's platform capabilities into measurable business outcomes.
- Plan and lead sophisticated Executive Business Reviews (EBRs), delivering data-driven insights, showcasing realized ROI, and presenting the strategic roadmap for future Cloudflare adoption.
- Own and drive revenue retention and expansion targets. Proactively identify risks and new opportunities for product cross-sell and up-sell.
- Act as the internal champion and coordinator for the customer, mobilizing and leading extended teams to ensure seamless delivery, issue resolution, and a consistently high-quality experience.
- Maintain a strong understanding of the Cloudflare Connectivity Cloud, confidently discussing technical solutions around Security and Performance.
Requirements
- 10+ years of progressive experience in a strategic, post-sales, customer-facing role (e.g. Customer Success, Strategic Account Management) within a B2B Enterprise SaaS or Cloud company. Minimum 4 years in a customer success role are required.
- Demonstrated experience managing a book of business comprising large, strategic accounts in the multinational enterprise segment.
- Strong technical foundation and working knowledge of the Cloud, SASE, and SaaS application landscape.
- Deep understanding of networking concepts and security principles, including DNS, HTTP, TLS, Cloud Security, WAF, and Zero Trust.
- Exceptional executive-level presence with superior verbal, written, and presentation skills (ability to articulate complex topics simply and persuasively).
- Proven ability to lead complex projects, prioritize ruthlessly, and manage ambiguity in a fast-paced, high-growth environment.
- High degree of empathy, curiosity, and transparency—core Cloudflare values.
- Fluent language skills in both German and English.
Benefits
- Health insurance
- Professional development opportunities
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CloudSASESaaSDNSHTTPTLSCloud SecurityWAFZero Trust
Soft skills
executive presenceverbal communicationwritten communicationpresentation skillsproject managementprioritizationempathycuriositytransparency
