Customer Success Manager

• This role is post-sales and is located within our company's technical sustainability team
• Approximately 70–80% of the responsibilities focus on customer support and customer management, while the remaining tasks involve analyzing individual customer data and improving processes
• You will be encouraged and supported to build your own technical expertise in sustainability
• You will onboard new customers to our software
• You will act as the primary contact for customers’ questions and issues related to using our products and provide technical sustainability consulting
• You will interpret the results of our software (sustainability KPIs and content) for customers
• You will support customers in making decisions about the optimal use of our tools and services
• You will serve as the internal interface between our sales teams, the sustainability function, and our software engineers
• You will develop and manage tools to monitor customer activity and respond to insights from that monitoring

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