Principal Customer Success Manager
Cloudflare
CloudDNS
Sustainability Customer Success Manager
Code Gaia
full-time
Posted on:
Location Type: Hybrid
Location: Munich • 🇩🇪 Germany
Visit company websiteJob Level
Junior
About the role
- This role is post-sales and is located within our company's technical sustainability team
- Approximately 70–80% of the responsibilities focus on customer support and customer management, while the remaining tasks involve analyzing individual customer data and improving processes
- You will be encouraged and supported to build your own technical expertise in sustainability
- You will onboard new customers to our software
- You will act as the primary contact for customers’ questions and issues related to using our products and provide technical sustainability consulting
- You will interpret the results of our software (sustainability KPIs and content) for customers
- You will support customers in making decisions about the optimal use of our tools and services
- You will serve as the internal interface between our sales teams, the sustainability function, and our software engineers
- You will develop and manage tools to monitor customer activity and respond to insights from that monitoring
Requirements
- You have at least one year of experience in a similar role
- You have work experience with at least one of the following: GHG Protocol, GRI, DNK, Ecovadis
- You have native-level German proficiency
- You work independently and are customer-oriented
- You have a structured, solution-oriented working style
- You communicate clearly and confidently
- You are motivated to independently learn new sustainability content
- Experience with the GHG Protocol is a plus
- You have business-fluent English
Benefits
- Hybrid Work & Freedom | We strongly believe that every work environment should be ideal and tailored to the individual
- Ownership & Impact | At Code Gaia, every team member has a voice
- Personal & Professional Growth | Your development is our priority
- Best Equipment, Tech Stack & Processes | You work with proven processes
- Competitive salary package | We offer a fair salary
- Team Events | We know it can be challenging to build strong team spirit
- Impact-driven & passionate team | Finally, we are the most impact-driven team you can imagine
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer-orientedstructured working stylesolution-orientedclear communicationconfident communicationindependent learning
