CloudFactory

Operations

• - Manage and oversee Global Operations within defined domains in Nepal, ensuring alignment with business objectives.
• - Drive cross-functional operational excellence and continuous improvement initiatives.
• - Mentor and support junior team members and operational leads to build execution capability across teams.
• - Champion the achievement of key Operations OKRs, driving ownership and accountability across the team.
• - Serve as a trusted advisor to the Country Manager and leadership team, providing insights and guidance on operational risks, opportunities, and strategic alignment.
• - Build strong cross-functional relationships to influence decision-making and support enterprise goals.
• - Manage the organization’s global travel strategy, ensuring compliance with company policies, cost optimization, and sustainability goals.
• - Oversee vendor performance, contract management, and travel-related risk mitigation.
• - Lead Nepal facility operations, policies, and vendor partnerships to ensure efficient, compliant, and sustainable work environments.
• - Oversee day-to-day facility operations, maintenance, space management, and asset control.
• - Develop and implement facility management plans, preventive maintenance schedules, and sustainability initiatives.
• - Ensure compliance with health, safety, environmental, and statutory requirements; lead audits, inspections, and corrective actions.
• - Negotiate and manage vendor contracts for facilities and related services to ensure value, quality, and cost efficiency.
• - Review procurement processes and maintain effective vendor relationships to ensure service reliability.
• - Lead facilities projects such as renovations, relocations, and upgrades with minimal business disruption.
• - Guide and mentor the facilities team; champion operational KPIs and accountability within the department.
• - Act as the POC for compliance, audits, and operational reviews, ensuring accurate reporting and closure of gaps.
• - Liaise with landlords, vendors, and internal stakeholders to maintain smooth, reliable facility operations.
• - Support business continuity planning and risk management related to infrastructure and workplace safety.
• - Design and oversee a global F&B strategy that enhances employee well-being and strengthens company culture.
• - Lead planning and execution of global and executive events, ensuring alignment with company culture and priorities.
• - Define and monitor KPIs to measure event impact and return on investment.
• - Manage operational budgets, including forecasting, financial reporting, and long-term resource planning.
• - Identify cost-saving opportunities while maintaining service quality and compliance.
• - Act as a role model for the organization’s Culture Code, embedding values and behaviors into operational decision-making.
• - Ensure compliance with InfoSec, legal, and internal control requirements across operational functions.
• - Lead teams through periods of change, building resilience and accountability.
• - Develop succession plans, performance goals, and continuous development initiatives to foster a high-performance culture.

Associate Operations Manager

• Act as the primary regional entry point for all IT support queries, ensuring effective triage, ownership, and escalation to SecOps, ITOps, or BizApps as appropriate.
• Serve as the lead regional liaison between global IT functions and regional business stakeholders, translating global standards into practical regional execution.
• Mentor and support local IT contributors, setting service expectations, promoting consistent ways of working, and enabling professional development.
• Own regional service delivery planning, including service desk development, roster design, scheduling, and resource coordination.
• Provide visible regional IT leadership, balancing global priorities with local operational needs to ensure high-quality, frictionless support experience.
• Act as the senior escalation point for high-priority incidents, coordinating resolution with relevant ITOps, BizApps, and SecOps teams.
• Execute IT service management processes in adherence to ITIL frameworks.
• Conduct post-incident reviews to reduce recurrence and drive service improvement initiatives based on agreed-upon SLAs.
• Design and lead the implementation of complex automation workflows for infrastructure management.
• Ensure all regional IT processes, runbooks, and operational procedures align with global standards and compliance frameworks.

IT Operations Lead

Procurement

• Review research requests and interpret the required profile criteria (industry, seniority, and functional expertise).
• Identify relevant target companies, keywords, and job titles to guide LinkedIn searches.
• Source relevant professional profiles using LinkedIn and online research.
• Assess profile relevance based on experience, role scope, and alignment with the request.
• Document the search approach and rationale, including keywords, companies identified, and sourcing techniques used.

Research & Sourcing Specialist – Part-time, 3 months contract

Project Manager

• Coordinate pilot and early-stage projects from concept through production launch
• Track project timelines, deliverables, and action items to keep projects on schedule
• Maintain project documentation, trackers, and operational workflows
• Support solution setup, testing, and validation activities
• Analyze project data and workflows to support implementation decisions
• Coordinate communication across Product, Solutions, Delivery, and Operations teams
• Prepare project updates, meeting notes, and status reports
• Track risks or blockers and escalate issues when needed
• Support quality checks and operational reviews
• Document processes, lessons learned, and improvement opportunities**

Project Coordinator

Analyst

• Construction Progress Verification
• Review visual data from site walkthroughs to verify construction stages against plans and schedules using digital and model-based tools.
• Data Quality Assurance & Labeling
• Conduct quality checks on annotated data related to construction stages; ensure consistency, accuracy, and alignment with project expectations.
• Project Quality Reviews
• Perform full-scope reviews of project data to identify gaps, coordination issues, or breakdowns in implementation. Document findings and suggest improvements.
• Support Ticket Oversight
• Review and monitor the resolution of customer support tickets to ensure issues are addressed efficiently and accurately. Minimize recurring tickets and flag process gaps.
• Collaboration & Communication
• Work closely with quality, analyst, and operations teams to maintain high data standards and ensure successful client outcomes.
• Specialization & Domain Expertise
• Build deep expertise in the types of data and construction elements analyzed; contribute to evolving internal quality and labeling standards.

Construction Analyst

Frontend Engineer

• Architect, design, and implement modern frontend applications for the AI data asset management platform.
• Build high-performance, scalable interfaces for managing datasets, model assets, and ML workflows.
• Develop intuitive UI experiences for data exploration, asset governance, and workflow orchestration.
• Integrate frontend applications with backend services and REST APIs powering AI infrastructure.
• Ensure applications remain performant, accessible, and responsive across environments.
• Write clean, maintainable, and well-tested code following modern frontend best practices.
• Participate in technical planning, architectural discussions, and sprint ceremonies.
• Collaborate with product and design teams to translate complex ML concepts into intuitive user interfaces.

Senior Frontend Engineer

Backend Engineer

• Design and develop high-performance backend services and APIs in Go
• Build systems to manage datasets, model assets, metadata, and workflow orchestration.
• Develop reliable services that support AI/ML evaluation pipelines and human-in-the-loop workflows.
• Implement high-performance APIs used by frontend applications and internal services.
• Design backend components with scalability, reliability, and observability in mind.
• Contribute to system architecture decisions and technical design discussions.
• Write clean, maintainable, and well-tested code following modern engineering practices.
• Participate in code reviews and continuous improvement of engineering standards.
• Investigate and resolve production issues and performance bottlenecks.
• Improve system reliability, monitoring, and observability.
• Contribute to CI/CD pipelines and automated testing frameworks.
• Support the evolution of backend architecture as the platform scales.

Senior Backend Engineer, Go

• Monitor capacity and take actions to resolve shortfalls for medium complexity projects according to agreed procedures.
• Collect and analyze data related to capacity and demand, such as resource availability and project requirements, and share it with the Delivery Owner for further action.
• Implement demand management and capacity planning activities in coordination with the Delivery Owner.
• Communicate capacity and demand status, including changes, to stakeholders.
• Demonstrate a solid understanding of WorkStream processes and key metrics associated with each project/business.
• Use methods and tools as directed, adhering to established standards and procedures for workstream management.
• Contribute to the evaluation and review of methods and tools, providing feedback for improvement and compliance.
• Apply key business processes throughout the project lifecycle and support the documentation and maintenance of best practices and standards.
• Follow agreed procedures to identify, register, and categorise incidents.
• Gather information to facilitate incident resolution and allocate incidents appropriately.
• Maintain a knowledge management database.
• Assist in capturing, classifying, and leveraging content, and contribute to the development and maintenance of knowledge repositories and communities of practice.
• Monitor service delivery performance metrics.
• Support and guide teams in meeting SLAs as per agreed procedures.
• Liaise with stakeholders to plan for potential service level breaches and deterioration.
• Support managers and teams in resourcing and recruitment activities.
• Use recommended tools for planning, scheduling, and tracking resourcing activity.
• Assist in collecting and documenting workforce capability data.
• Support in performing basic gap analysis and aid in scheduling and organizing workforce planning activities.
• Help maintain a skills and capability inventory, ensuring data accuracy.
• Demonstrate the ability to understand and apply the Culture Code in business operational activities.
• Attain and apply a good comprehension of conformance to Corporate Policies and InfoSec, consistently achieving 100% attainment of assigned training.
• Actively participate in team meetings, share ideas, and provide constructive feedback.
• Maintain clear and timely communication with team members and managers.
• Efficiently manage and complete assigned tasks, meeting deadlines and quality standards.
• Pursue learning and development opportunities to improve job performance and contribute to team success.

Service Operations Specialist

Controller

• - Supervision of global AP and AR Functions of 8, along with recommendation of improvement in the process, and keeping the process document updated
• - Responsible for Payroll processing for both US (Rippling) and UK (Payfit) by coordinating with internal and external stakeholders
• - Leading the monthly closing for all three locations, along with full ownership of PL review and Balance Sheet reconciliation, with ownership of monthly reporting on flux analysis including consolidation reporting
• - Treasury management, including cash forecasting and requirements by office; administer bank accounts and liaise with the bank to resolve any issues related to banking
• - Leading any communication with HMRC about VAT, PAYE, and working with our tax consultants, along with ownership of periodic VAT filing.
• - Ownership of process transformation processes and training a wider team to implement those processes
• - Lead the annual group audit in coordination with the local teams in Germany, Nepal and Kenya
• - Supporting regular queries from the operational business
• - Other ad-hoc finance and accounting duties as assigned to meet changing business needs and departmental objectives