Cloud Hero

Business Development Rep

• Drive new customer acquisition across two connected channels: opportunities sourced through our AWS Partner relationship, and self-generated opportunities through direct outbound and inbound handling.
• Measure success on both the volume/quality of self-sourced pipeline and how effectively converting AWS-sourced leads into qualified, deployable opportunities.
• Manage a high volume of daily outbound emails and calls to targeted leads.
• Create personalized, account-specific outreach rather than generic templates.
• Document and track every lead and opportunity in the CRM, maintaining accurate stage hygiene.
• Research target accounts to identify business initiatives, cloud adoption opportunities and relevant stakeholders before outreach.
• Build trusted working relationships with AWS Partner Development Managers and other strategic partners to increase referral quality and co-sell opportunities.

Business Development Representative

Account Manager

• Act as the main point of contact for your assigned accounts.
• Mediate between the client and the delivery team to clarify expectations.
• Coordinate the creation, review, and adjustment of Statements of Work (SOW).
• Collaborate with internal PM to manage timelines, availability, and staffing.
• Flag delivery or contractual risks early and drive resolutions.
• Frame commercial conversations with the client when additional effort is needed.
• Track all contractual obligations and ensure billing accuracy.
• Lead regular client syncs and internal delivery alignment meetings.
• Own CRM hygiene for your accounts.

Business Development Representative

Junior Account Manager