Junior Account Manager

Cloud Hero

Account Manager role at CloudHero involves managing SMB client accounts and delivering cloud-native services. Requires strong CRM discipline and the ability to navigate client needs effectively.

Posted 8/1/2026full-timePipera Voluntari • 🇷🇴 RomaniaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Success within the IT or technology services industry, with strong skills in CRM tools, client communication, and risk management. Capable of managing multiple client accounts while identifying upsell and cross-sell opportunities.

Highest-signal resume keywords

Account ManagementCRM Tools (HubSpot, Salesforce, Pipedrive)Client CommunicationRisk ManagementExcel/Google Sheets Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementCRM ToolsExcelGoogle SheetsStatement of Work (SOW) Management

Soft Skills

Strong Business JudgmentOrganizational SkillsProblem-Solving MindsetCollaborationCommunication Skills

Tools & Technologies

HubSpotSalesforcePipedrive

Industry Keywords

Customer SuccessIT IndustryTechnology ServicesContractual ObligationsBilling Accuracy

About the role

Key responsibilities & impact

Act as the main point of contact for your assigned accounts.
Mediate between the client and the delivery team to clarify expectations.
Coordinate the creation, review, and adjustment of Statements of Work (SOW).
Collaborate with internal PM to manage timelines, availability, and staffing.
Flag delivery or contractual risks early and drive resolutions.
Frame commercial conversations with the client when additional effort is needed.
Track all contractual obligations and ensure billing accuracy.
Lead regular client syncs and internal delivery alignment meetings.
Own CRM hygiene for your accounts.

Requirements

What you’ll need

Minimum 1,5 years of experience in an Account Manager or Customer Success role in the IT or technology services industry.
Hands-on discipline with CRM tools (HubSpot, Salesforce, Pipedrive or similar).
Strong business judgment and the ability to manage sensitive client situations with tact and confidence.
Ability to prioritize under pressure, stay organized across multiple clients, and anticipate commercial risk.
Comfortable in Excel/Google Sheets to track a large portfolio.
An eye for upsell and cross-sell opportunities.
Open to occasional travel to meet clients in person
Excellent verbal and written communication skills in English.
Strong organization, documentation, and multitasking skills.
A proactive, problem-solving mindset and a collaborative, no-drama attitude.

Benefits

Comp & perks

Professional development opportunities
Flexible work arrangements