Clopay Corporation

Sales

• Qualify, interpret, create and sell commercial project opportunities through customers within an assigned region by understanding building application, architect design intent, code compliance, market pricing, margin guidelines and technical requirements that can vary broadly in nature.
• Compare competitive market intelligence in the top regional markets on comparable products, market pricing, and competitor news with key commercial customers utilizing Sr. and Lead Commercial Coordinators.
• Interpret, create and supply complex submittal documents after project award that include product data sheets, accurate shop drawing details, installation instructions and code compliant material.
• Build trusted advisor relationships with large commercial customers, contractors and architects by providing recommended products for applications, technical expertise, clearance requirements to ensure a trouble free product and installation.
• Determine pricing/margin requirements on a per project basis that maximizes profitability through upselling and value engineering of commercial projects with minimal supervision.
• Interpret and comprehend engineering and technical documents for commercial projects.
• Ability to interpret and read project blue prints, drawings, door schedules, elevations and specifications.
• Serve as point of contact for commercial technical questions.
• Work with architect and specifiers who call in for design assistance.
• Review monthly region quote logs to target specific follow up opportunities.
• Other duties as assigned.

Commercial Sales Coordinator

• Drive revenue growth through new national account acquisition in the commercial door market
• Maintain and expand relationships with existing clients across multiple verticals, including construction, retail, and industrial sectors
• Work collaboratively with internal Sales Operations and Project Management teams throughout the full project lifecycle
• Present Clopay’s value proposition to contractors, architects, facility managers, and procurement teams
• Create and deliver tailored proposals, presentations, and product solutions
• Identify cross-selling opportunities and support the growth of existing accounts
• Monitor industry trends and competitive offerings to stay ahead in the market
• Utilize CRM tools to track sales pipeline, activity, and account progress

Sales Manager

Customer Support

• Maintain and use competitive pricing information for use in quoting.
• Provide assistance to customers concerning specification interpretation, write appropriate RFI’s, quotations, and be empowered to close jobs within established guidelines, and resolve customer issues.
• Inform and engage the customer in the proper application of our products, within regulatory standards.
• Review requests for quotes and estimates; generate quotes/estimates using company sales strategies; remain knowledgeable and up-to-date with all product lines.
• Meet and exceed group sales targets.
• Work independently or with outside sales force to ensure information is correct before order entry, to close orders, and to provide revenue management.
• Generate reports as required to track bookings, revenue, close ratio, RFI logs, quote follow-up logs, and contribution.
• Assist in new customer prospecting and new customer assimilation; foster mutually beneficial relationships with existing distributors and new accounts.
• Promote and teach the Company's sales strategies at every occasion.
• Assist all departments in efficient communication with internal and external customers; maintain positive customer, vendor, and coworker relationships.
• Use Microsoft Office products such as Word, Excel, and Outlook and other databases to communicate, process billing, relay messages, etc.

Customer Services Representative

Engineer

• Managing capital equipment projects from conception to completion
• Defining project scope, budget, and objectives
• Developing detailed timing plans with functional milestones to support project objectives
• Executing plan within established timing
• Writing justifications and proposals
• Developing specifications for shop floor data used to drive capital equipment
• Writing purchase contracts for capital equipment
• Managing vendors and contractors
• Reviewing/providing feedback/approving equipment drawings
• Researching and analyzing best practices in manufacturing concepts and trends for applicability
• Starting up new equipment, including debugging
• Developing and leading machine control systems
• Developing and modifying Visual Studio .NET and Python applications
• Providing plant-level support for equipment

Controls Engineer

Customer Service Representative

• Answers inbound and places outbound calls in a call center environment
• Takes care of somewhat complex customer inquiries and problems
• Performs all order entry and invoicing functions
• Monitors cycle times and VOC scores
• Communicates openly with DCs pertaining to install orders and installer assignments

Commercial Sales Coordinator

Sales Manager

Customer Services Representative

Controls Engineer

Customer Service Representative

Customer Service, Dealer Team