Clipboard Health

Client Support Specialist – Workplaces, B2B

Clipboard Health

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 $30,000 - $45,000 per year

About the role

  • This is primarily a voice-based role, with additional responsibilities that include handling emails as needed
  • Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
  • Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
  • Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
  • Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
  • Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively.

Requirements

  • No specific degree required.
  • Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
  • Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
  • Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
  • High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Benefits
  • 100% Remote – Always. Work from anywhere in the world.
  • Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
  • A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
  • Opportunity to make a significant impact with our workplace customers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Customer-Centric MindsetStrong Communication SkillsProactive Problem-SolvingHigh Accountability