Clio - Cloud-Based Legal Technology

Customer Support

• Handling inbound support requests by phone, AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients
• Becoming a product expert; diagnosing, troubleshooting, and resolving product issues effectively
• Serving as a trusted advisor; providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
• Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
• Capturing customer feedback for our Product teams
• Driving your career growth and development while Getting Better Every Day and contributing to a Win and Help Win culture

Customer Support Specialist, New Grads

Manager

• Own and drive the technical roadmap for IT Systems integrations and automation—identifying where we can eliminate manual work, reduce operational risk, and accelerate the velocity of Clions across the globe.
• Partner with teams and departments across the organization to understand their bottlenecks and pain points, translating them into well-scoped automation and integration projects.
• Set and maintain the technical standards for how the team builds: code quality, GitOps practices, Infrastructure-as-Code, CI/CD pipelines, and reliable service delivery.
• Serve as a key escalation point and technical sounding board for your team as they design and implement complex integrations across SaaS platforms, internal services, and custom-built solutions.
• Manage vendor relationships for the tools your team owns and depends on, including procurement, renewals, security reviews, and contract escalations.
• Collaborate closely with other IT leads—Services and beyond—to ensure consistent delivery and a cohesive experience for Clio employees globally.
• Contribute to department-level planning, headcount strategy, and budgeting for the IT Systems function.
• Lead, hire, and develop a team of integrations and automation engineers, creating an environment where your team does their best work through coaching, feedback, and clear expectations.

IT Systems Manager

Account Manager

• Proactively engage with a large portfolio of accounts to ensure they are receiving value from Clio;
• Willingly takes on additional projects beyond general scope of work balancing with expected case/opportunity outputs
• Directly impact important KPIs such as proactive churn prevention, adoption, expansion, customer retention, plus various project deliverables;
• Re-engage customers with Clio usage through your understanding of the product, customer personas and the value available to our customers;
• Recognize, act upon, and convert revenue opportunities;
• Excels at objection-handling;
• Minimizes discounts by selling the value of the product, specific to client workflows/needs;
• Manage and retain incoming lifecycle opportunities such as refunds and escalations;
• Navigates and de-escalates challenging customer issues including and not limited to refund and churn conversations;
• Share feedback with the Product organization to ensure we are building with customer front of mind;
• Work on and lead (where appropriate) customer driven projects.

Intermediate Customer Account Manager

Brand Designer

• Concept and execute brand design across channels: advertising, social, case studies, presentations, experiential, and more.
• Take projects from brief through final QA, owning the full arc, not just the handoff.
• Extend and evolve Clio's visual brand, maintaining consistency while pushing the work forward.
• Develop net-new visual identities and design systems for Clio sub-brands.
• Support a wide range of communication and campaign needs across marketing, demand gen, and events.
• Partner closely with your creative team leads and cross-functional stakeholders to deliver polished, on-brand work at pace.

Recruitment

• Serve as a strategic talent partner for RnD leaders across Engineering, Product and Product Design, building strong relationships that drive alignment on hiring priorities and workforce planning.
• Own senior-level and high-impact roles end-to-end, leading full-cycle recruitment with a strong emphasis on proactive, strategic hiring in Canada and the U.S.
• Manage a high-volume candidate pipeline and drive the full-cycle recruitment process, with a particular focus on technical recruitment (including Software Development Managers, Software Developers, Data Engineers, Systems Engineer, Product Managers, Product Designs etc.)
• Develop and execute data-informed hiring strategies that meet quarterly targets while elevating candidate experience and stakeholder engagement.
• Partner with business leaders to align on hiring strategies, meet quarterly hiring targets, and ensure a best in class candidate experience.
• Build and maintain a strong pipeline of active and passive candidates through innovative sourcing techniques, talent intelligence, and market insights.
• Champion Clio’s mission and values when assessing and aligning candidates to both role requirements and organizational fit.
• Identify opportunities to enhance and streamline TA processes, introduce best practices, and contribute to the continuous improvement of our global recruiting function.
• Represent Clio with professionalism, integrity, and authenticity.

Senior Technical Talent Acquisition Specialist – 12 Month Contract

Platform Engineer

• You’ll be responsible for preparing Clio’s database infrastructure for the future in terms of scale and reliability
• You will collaboratively define the roadmap to support business goals, and satisfy application requirements
• You will investigate and solve performance problems with our MySQL databases and other data stores
• You will scope, define, and collaborate with developers to implement automation and processes that power the reliability of Clio’s data stores

Platform Engineer, Databases

Full-stack Engineer

• Work with a team of developers to solve complex problems and provide elegant solutions to Clio customers
• Work in an agile environment with our team of full stack developers across a variety of projects
• Learn new things, challenge yourself, and hone your craft as a Node.js and serverless expert
• Participate in diverse projects and collaborate with multiple engineering teams across Canada, the United States, and Ireland
• Review and provide feedback on code, both from within your own team or across all of Clio
• Collaborate with teams across Clio to diagnose, understand, and solve problems, and to build solutions that may span many areas
• Teach and learn from those around you — providing constructive feedback, and taking on feedback to help grow

Senior Software Developer, Voice & Messaging

• Champion Clio’s human and high-performing culture throughout the recruiting lifecycle.
• Partner with Recruiters and hiring teams to build and execute scalable sourcing strategies aligned to role requirements and hiring plans.
• Proactively source and engage passive candidates using a variety of techniques (LinkedIn Recruiter, Gem, referrals, events, and creative outreach).
• Build and maintain talent pipelines and nurture passive candidates through thoughtful, consistent touchpoint strategies.
• Conduct market and talent research (availability, compensation trends, competitor mapping) and adapt sourcing strategies as market conditions evolve.
• Perform other related duties as assigned.