IT Systems Manager

Clio - Cloud-Based Legal Technology

Manager, IT Systems leading a team for Clio's IT Systems integrations and automation. Overseeing technical roadmap and partnerships across departments to enhance operational efficiency.

Posted 5/23/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$151,600 - CA$227,200 per yearWebsite

Tech Stack

Tools & technologies

AWSCloudGraphQLTerraform

About the role

Key responsibilities & impact

Own and drive the technical roadmap for IT Systems integrations and automation—identifying where we can eliminate manual work, reduce operational risk, and accelerate the velocity of Clions across the globe.
Partner with teams and departments across the organization to understand their bottlenecks and pain points, translating them into well-scoped automation and integration projects.
Set and maintain the technical standards for how the team builds: code quality, GitOps practices, Infrastructure-as-Code, CI/CD pipelines, and reliable service delivery.
Serve as a key escalation point and technical sounding board for your team as they design and implement complex integrations across SaaS platforms, internal services, and custom-built solutions.
Manage vendor relationships for the tools your team owns and depends on, including procurement, renewals, security reviews, and contract escalations.
Collaborate closely with other IT leads—Services and beyond—to ensure consistent delivery and a cohesive experience for Clio employees globally.
Contribute to department-level planning, headcount strategy, and budgeting for the IT Systems function.
Lead, hire, and develop a team of integrations and automation engineers, creating an environment where your team does their best work through coaching, feedback, and clear expectations.

Requirements

What you’ll need

Proven experience leading a team of systems, platform, or integration engineers in a technical people management role.
Hands-on background in IT systems engineering or development—you understand how integrations, automation pipelines, and SaaS administration actually work, and can set a credible technical bar for your team.
Familiarity with MDM platforms (FleetDM, Kandji, InTune) and endpoint management concepts.
Practical familiarity with the tooling your team will own: iPaaS platforms (Workato, Okta Workflows, or similar), Infrastructure-as-Code (Terraform), cloud infrastructure (AWS), and CI/CD tooling (GitHub Actions, Buildkite).
Experience administering and integrating core SaaS platforms such as Google Workspace, Okta, Slack, and others common in a modern enterprise environment.
Comfort working across API standards (REST, GraphQL) and authentication mechanisms—enough to guide technical design and review your team’s work meaningfully.
Strong cross-functional collaboration skills: you know how to build trust with stakeholders outside IT, translate ambiguous problems into well-defined projects, and communicate progress clearly.
Experience with hiring, performance coaching, and developing engineers at different levels of seniority.
Ability to balance strategic thinking with operational discipline—you can set a roadmap and also ensure your team ships reliably.

Benefits

Comp & perks

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT systems engineeringautomation pipelinesSaaS administrationAPI standardsInfrastructure-as-CodeCI/CDGitOps practicesintegration engineeringcloud infrastructureendpoint management

Soft Skills

technical people managementcross-functional collaborationcoachingfeedbackstrategic thinkingoperational disciplinecommunicationtrust buildingproblem translationteam development