Clio - Cloud-Based Legal Technology

Manager, Professional Services

Clio - Cloud-Based Legal Technology

full-time

Posted on:

Location Type: Remote

Location: CaliforniaUnited States

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Salary

💰 $124,700 - $187,100 per year

About the role

  • Define and execute the strategic vision for Clio’s professional services
  • Develop scalable, high-impact service offerings catering to customer needs
  • Collaborate with cross-functional leaders across the organization
  • Drive the professional services Revenue Commitment Model (RCM)
  • Identify growth opportunities and develop key metrics to measure impact
  • Lead and mentor a team of consultants
  • Design and deliver differentiated 'white-glove' service offerings
  • Champion a vision for operational excellence and innovate best practices

Requirements

  • 5+ years of strategic leadership experience in a professional services or consulting environment, with a proven track record of achieving revenue and growth targets.
  • Experience leading professional services in a fast-growing SaaS environment with rapidly evolving product offerings.
  • In-depth understanding of software industry dynamics and professional services revenue models, with experience in developing customer-centric, high-impact service offerings.
  • Champion the integration of Generative AI and cultivate a team of "AI-first" thinkers.
  • Strong strategic thinking, analytical, and problem-solving skills.
  • Exceptional negotiation, presentation, and decision-making skills.
  • Strong empathy for customers combined with a passion for growth, revenue, and understanding value drivers in recurring revenue models.
  • Proven ability to work independently and manage multiple priorities in a fast-paced environment.
Benefits
  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
  • Flexible time off policy, with an encouraged 20 days off per year.
  • EAP benefits for you and household members, including counseling and online resources
  • 401k matching and Child Education Savings
  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic leadershipprofessional servicesconsultingSaaSGenerative AIrevenue modelscustomer-centric service offeringsmetrics developmentoperational excellencebest practices
Soft Skills
strategic thinkinganalytical skillsproblem-solvingnegotiationpresentationdecision-makingempathypassion for growthindependencetime management