
Manager, Professional Services
Clio - Cloud-Based Legal Technology
full-time
Posted on:
Location Type: Remote
Location: California • United States
Visit company websiteExplore more
Salary
💰 $124,700 - $187,100 per year
About the role
- Define and execute the strategic vision for Clio’s professional services
- Develop scalable, high-impact service offerings catering to customer needs
- Collaborate with cross-functional leaders across the organization
- Drive the professional services Revenue Commitment Model (RCM)
- Identify growth opportunities and develop key metrics to measure impact
- Lead and mentor a team of consultants
- Design and deliver differentiated 'white-glove' service offerings
- Champion a vision for operational excellence and innovate best practices
Requirements
- 5+ years of strategic leadership experience in a professional services or consulting environment, with a proven track record of achieving revenue and growth targets.
- Experience leading professional services in a fast-growing SaaS environment with rapidly evolving product offerings.
- In-depth understanding of software industry dynamics and professional services revenue models, with experience in developing customer-centric, high-impact service offerings.
- Champion the integration of Generative AI and cultivate a team of "AI-first" thinkers.
- Strong strategic thinking, analytical, and problem-solving skills.
- Exceptional negotiation, presentation, and decision-making skills.
- Strong empathy for customers combined with a passion for growth, revenue, and understanding value drivers in recurring revenue models.
- Proven ability to work independently and manage multiple priorities in a fast-paced environment.
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- EAP benefits for you and household members, including counseling and online resources
- 401k matching and Child Education Savings
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
strategic leadershipprofessional servicesconsultingSaaSGenerative AIrevenue modelscustomer-centric service offeringsmetrics developmentoperational excellencebest practices
Soft Skills
strategic thinkinganalytical skillsproblem-solvingnegotiationpresentationdecision-makingempathypassion for growthindependencetime management